with Difficult Callers and Unhelpful Staff -- Improving Your Telephone Manner -- Working on a Helpdesk: Key Issues … Improve Your Listening Skills -- Pronunciation: Word and Sentence Stress -- Example Telephone Dialogs -- Useful Phrases. …If you are a non-native English speaker and make telephone calls as part of your work, then this book is for you. By …

Respondents in long telephone survey interviews may adopt satisficing strategies as they approach the end of the … at different points in the interview in each of the three groups. -- Measurement error ; respondent fatigue ; prior …