for France, Germany, Italy and the UK. It will be particularly interesting to have a closer look at the situation in … Germany, since this country is generally considered a "service laggard" (see summaries of the debate in Cornetz/Schäfer 1999 … holds for the introduction of innovative technology-based business models in service firms. If service sectors in Germany …

; supporting the diffusion of the Internet, broadband access, and its use for an increasingly wide range of activities. This paper … compares Britain with other European nations and the wider world in its adoption and use of the Internet. It draws from the … Oxford Internet Surveys (OxIS) and the World Internet Project (WIP), along with other publicly available data to compare and …