The techniques and technologies of customer service, as introduced under the guise of e-government, have brought certain aspects of public service users into sharp focus, but at the expense of other aspects. It is hypothesised that this effect may lie behind the failure of half a decade of...

Choice and competition policies in public services are popular reform strategies in many European countries. Using the case of health care in the UK, this article analyses the effects of choice and competition policies by using subjective well-being (SWB) as an indicator of welfare and equity....