The role of learning, training and development in organizations -- The identification of learning, training and development needs -- The planning and designing of learning, training and development -- Delivering learning, training and development -- Assessment and evaluation of learning,...

1. Introduction -- 2. Defining the concepts -- 3. The history of performance management -- 4. Performance measurement -- 5. Incorporation of performance information -- 6. The use of performance information -- 7. Users -- 8. Non-use -- 9. The effects of using performance information -- 10. The...