Innovation is a core issue for public services and is a key element of public services reform particularly in this age of austerity where policymakers urge the need to innovate to do more with less. This comprehensive and accessible Handbook explores the potential for creating efficient and...

Section 2. Demand-Side Perspectives on E-Government Adoption and Implementation -- 10. E-Government and Accountability in EU Local Governments -- 11. A Comparative Study of Municipal Adoption of Internet-Based Citizen Participation -- 12. Sociological Factors Influencing Internet Voting -- 13....