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What sparks quality-driven change programmes in not-for-profit service sector? : some evidence from the voluntary sector
Liao, Ying Ying; Soltani, Ebrahim; Yeow, Pamela - In: Total quality management & business excellence : an … 25 (2014) 11, pp. 1295-1317
Persistent link: https://www.econbiz.de/10010468785
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The importance of role sending in the sensemaking of change agent roles
Tucker, Danielle A.; Hendy, Jane; Barlow, James - In: Journal of health organization and management 29 (2015) 7, pp. 1047-1064
Persistent link: https://www.econbiz.de/10011450305
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Public sector organizational failure : a study of collective denial in the UK national health service
Hendy, Jane; Tucker, Danielle A. - In: Journal of business ethics : JBE 172 (2021) 4, pp. 691-706
Persistent link: https://www.econbiz.de/10012618001
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Agents of change : insights from three case studies of hospital transformations
Tucker, Danielle A.; Cirella, Stefano - In: Research in organizational change and development : an … 26 (2018), pp. 307-340
Persistent link: https://www.econbiz.de/10011927029
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Delivering "effortless experience" across borders : managing internal consistency in professional service firms
Segal-Horn, Susan; Dean, Alison - In: Journal of world business : JWB 44 (2009) 1, pp. 41-50
Persistent link: https://www.econbiz.de/10003806320