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Re-organising service work : call centres in Germany and Britain
Holtgrewe, Ursula (ed.); Kerst, Christian (contributor);  … - 2002
Persistent link: https://www.econbiz.de/10001691754
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Die Rolle des Informationsmanagements beim Aufbau strategischer Erfolgspositionen : eine Untersuchung in Dienstleistungsunternehmen
Pradervand, Marc-André - 1995
Persistent link: https://www.econbiz.de/10000554342
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Services and employment : explaining the US-European gap
Gregory, Mary (ed.); Salverda, Wiemer (contributor);  … - 2007
Persistent link: https://www.econbiz.de/10003398375
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Handbook of innovation in public services
Osborne, Stephen P. (ed.) - 2013
Innovation is a core issue for public services and is a key element of public services reform particularly in this age of austerity where policymakers urge the need to innovate to do more with less. This comprehensive and accessible Handbook explores the potential for creating efficient and...
Persistent link: https://www.econbiz.de/10010195099
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E-business in service industries : usage patterns and service gaps
Preißl, Brigitte - 2003
for France, Germany, Italy and the UK. It will be particularly interesting to have a closer look at the situation in … Germany, since this country is generally considered a "service laggard" (see summaries of the debate in Cornetz/Schäfer 1999 … holds for the introduction of innovative technology-based business models in service firms. If service sectors in Germany …
Persistent link: https://www.econbiz.de/10011438981
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E-Business im Dienstleistungssektor : Anwendungsmuster in europäischen Ländern
Preißl, Brigitte - In: DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft 70 (2003) 34, pp. 530-536
Persistent link: https://www.econbiz.de/10001780865
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E-business in service industries : usage patterns and service gaps
Preißl, Brigitte - 2003
Persistent link: https://www.econbiz.de/10013436320
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Identifying and quantifying the indirect benefits of broadband networks for e-government and e-business : a bottom-up approach
Van der Wee, Marlies; Verbrugge, Sofie; Sadowski, Bert M.; … - In: Telecommunications policy : the international journal … 39 (2015) 3/4, pp. 176-191
Persistent link: https://www.econbiz.de/10011493524