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Task selection and workload : a focus on completing easy tasks hurts long-term performance

Kc, Diwas Singh; Staats, Bradley R.; Kouchaki, Maryam; … - 2017

How individuals manage, organize, and complete their tasks is central to operations management. Recent research in operations focuses on how under conditions of increasing workload individuals can decrease their service time, up to a point, in order to complete work more quickly. As the number...

Persistent link: https://www.econbiz.de/10011901619

The effects of focus on performance : evidence from California hospitals

Kc, Diwas Singh; Terwiesch, Christian - In: Management science : journal of the Institute for … 57 (2011) 11, pp. 1897-1912

Persistent link: https://www.econbiz.de/10009406302

An econometric analysis of patient flows in the cardiac intensive care unit

Kc, Diwas Singh; Terwiesch, Christian - In: Manufacturing & service operations management : M & SOM 14 (2012) 1, pp. 50-65

Persistent link: https://www.econbiz.de/10009512332

Are patients patient? : the role of time to appointment in patient flow

Osadchiy, Nikolay; Kc, Diwas Singh - In: Production and operations management : an international … 26 (2017) 3, pp. 469-490

Persistent link: https://www.econbiz.de/10011673556

Empirical research in healthcare operations : past research, present understanding, and future opportunities

Kc, Diwas Singh; Scholtes, Stefan; Terwiesch, Christian - In: Manufacturing & service operations management : M & SOM 22 (2020) 1, pp. 73-83

Persistent link: https://www.econbiz.de/10012162538

Physician discretion and patient pick-up : how familiarity encourages multitasking in the emergency department

Niewoehner, Robert, III; Diwas KC; Staats, Bradley R. - In: Operations research 71 (2023) 3, pp. 958-978

Persistent link: https://www.econbiz.de/10014309130

Learning from customers : individual and organizational effects in outsourced radiological services

Clark, Jonathan R.; Huckman, Robert S.; Staats, Bradley R. - In: Organization science : a journal of the Institute for … 24 (2013) 5, pp. 1539-1557

Persistent link: https://www.econbiz.de/10010196125

Inside the learning curve : customer-, domain-, and technology-specific learning in outsourced radiological services

Clark, Jonathan R.; Huckman, Robert S.; Staats, Bradley R. - 2010

Persistent link: https://www.econbiz.de/10008771316

Maintaining continuity in service : an empirical examination of primary care physicians

Ahuja, Vishal; Alvarez, Carlos A.; Staats, Bradley R. - In: Manufacturing & service operations management : M & SOM 22 (2020) 5, pp. 1088-1106

Persistent link: https://www.econbiz.de/10012296792

Discretionary task ordering : queue management in radiological services

Ibanez, Maria R.; Clark, Jonathan R.; Huckman, Robert S.; … - In: Management science : journal of the Institute for … 64 (2018) 9, pp. 4389-4407

Persistent link: https://www.econbiz.de/10011921530