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Health care
Service quality
21,605
Dienstleistungsqualität
20,854
Customer satisfaction
15,419
Kundenzufriedenheit
13,835
Dienstleistungssektor
12,402
Service industry
11,395
Consumer behaviour
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8,033
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3,220
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3,022
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3,017
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2,977
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2,921
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2,905
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2,756
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2,512
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2,506
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2,421
Hospital
2,405
Theorie
2,375
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2,330
Innovation
1,885
Tourismuswirtschaft
1,705
Tourism industry
1,704
Gesundheitsversorgung
1,618
India
1,612
Dienstleistung
1,575
Customer service
1,571
Indien
1,570
Hotel industry
1,517
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1,515
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1,480
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1,468
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21
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15
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10
Gravelle, Hugh
9
Levaggi, Rosella
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McColl-Kennedy, Janet R.
8
Saghafian, Soroush
8
Antony, Jiju
7
Gutacker, Nils
7
Hopp, Wallace J.
7
Horwitz, Jill R.
7
Brekke, Kurt Richard
6
Chen, Xi
6
Cudney, Elizabeth A.
6
Das, Jishnu
6
McFadden, Kathleen L.
6
Nichols, Austin
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Palumbo, Rocco
6
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5
Boone, Jan
5
Brosig-Koch, Jeannette
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Chakraborty, Subhajit
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Chandrasekaran, Aravind
5
Frakes, Michael
5
Fredendall, Lawrence D.
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Ginja, Rita
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Le Nguyen Hau
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Osei-Frimpong, Kofi
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5
Tucker, Anita L.
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American Society for Quality
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Edward Elgar Publishing
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Ernst & Young AG
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1
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Health Quality & Safety Commission New Zealand
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International Conference "Economies of the Balkan and Eastern European Countries" <14., 2022, Florenz>
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1
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1
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1
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1
Springer Fachmedien Wiesbaden
1
Springer International Publishing
1
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Health care management review : HCM review
55
Journal of health organization and management
42
Health marketing quarterly
30
The TQM journal : the international review of organizational improvement
24
Quality management journal : QMJ
21
IMF Staff Country Reports
20
Journal of health economics
19
Total quality management & business excellence
17
Management science : journal of the Institute for Operations Research and the Management Sciences
16
NBER working paper series
16
Technological forecasting & social change : an international journal
16
International journal of hospitality management
15
The service industries journal
15
International journal of productivity and quality management : IJPQM
13
NBER Working Paper
13
Health care management science
12
International journal of quality & reliability management
12
Journal of business research : JBR
12
The European journal of health economics
12
Working paper / National Bureau of Economic Research, Inc.
12
Health economics
11
Health economics review
11
International journal of pharmaceutical and healthcare marketing : IJPHM
11
International journal of quality and service sciences
11
The European journal of health economics : HEPAC ; health economics in prevention and care
11
European journal of operational research : EJOR
10
Journal of service management
10
Manufacturing & service operations management : M & SOM
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Production and operations management : the flagship research journal of the Production and Operations Management Society
10
Socio-economic planning sciences : the international journal of public sector decision-making
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
Public management review
9
Services marketing quarterly
9
Discussion paper series / IZA
8
International journal of health care finance and economics
8
International journal of services and operations management
8
OECD health working papers
8
Working paper / World Institute for Development Economics Research
8
CESifo working papers
7
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ECONIS (ZBW)
1,618
RePEc
21
Other ZBW resources
17
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1
The influence of colour of lighting on customers' waiting time perceptions
Bilgili, Bilsen
;
Ozkul, Emrah
;
Koc, Erdogan
- In:
Total quality management & business excellence
31
(
2020
)
10
,
pp. 1098-1111
Persistent link: https://www.econbiz.de/10012256693
Saved in:
2
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
3
Motivating customers to adhere to expert advice in professional services : a medical service context
Seiders, Kathleen
;
Flynn, Andrea Godfrey
;
Berry, Leonard L.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
Saved in:
4
Managing the Mayo Clinic brand : a case study in staff-developed service performance standards
Kennedy, Denise M.
- In:
The journal of brand management : an international journal
26
(
2019
)
5
,
pp. 538-549
Persistent link: https://www.econbiz.de/10012060162
Saved in:
5
Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney
;
Alkire, Linda
;
Rayburn, Steven W.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
Saved in:
6
Hospital servicescape design for inpatient wellbeing
Hamed, Sara
;
El-Bassiouny, Noha
;
Ternès, Anabel
- In:
Services marketing quarterly
40
(
2019
)
1
,
pp. 1-32
Persistent link: https://www.econbiz.de/10012179153
Saved in:
7
Interpretive structural modeling of quality factors in both medical and hospitality services in the medical tourism industry
Sadeh, Ehsan
;
Garkaz, Mansour
- In:
Journal of travel and tourism marketing
36
(
2019
)
2
,
pp. 253-267
Persistent link: https://www.econbiz.de/10012179396
Saved in:
8
Strengthening the quality of service oriented to medical tourists : a strategy for the sustainability of the hotel sector in Barraquilla
Castellano, María Isabel
;
Bittar, Olga
;
Caridad, Migdalia
- In:
Inventi impact: service sector
(
2021
)
3
,
pp. 158-172
Persistent link: https://www.econbiz.de/10012696552
Saved in:
9
Zone of tolerance for healthcare services : a diagnostic model of public and private hospital service quality
Nadiri, Halil
;
Kashif Hussain
- In:
Argumenta oeconomica
37
(
2016
)
2
,
pp. 245-280
Persistent link: https://www.econbiz.de/10012284631
Saved in:
10
Assessing service quality in Ghana's public hospitals : evidence from Greater Accra and Ashanti Regions
Anabila, Peter
;
Anome, Janet
;
Kumi, Desmond Kwadjo
- In:
Total quality management & business excellence
31
(
2020
)
9
,
pp. 1009-1021
Persistent link: https://www.econbiz.de/10012256681
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