Credence goods markets are characterized by asymmetric information concerning the needed and/or provided quality between experts and consumers. The functioning of the market heavily relies on trust on the side of the consumer as well as trustworthiness on the side of the expert. However, a great...

We employ a large-scale field experiment to investigate the impact of patients' socio-economic status on access to care. We request an appointment at more than 1,200 physicians in Austria varying the educational level of the patient. Our results show that overall patients with a university...

Credence goods markets are characterized by asymmetric information concerning the needed and/or provided quality between experts and consumers. The functioning of the market heavily relies on trust on the side of the consumer as well as trustworthiness on the side of the expert. However, a great...

Credence goods markets are characterized by asymmetric information concerning the needed and/or provided quality between experts and consumers. The functioning of the market heavily relies on trust on the side of the consumer as well as trustworthiness on the side of the expert. However, a great...

In this paper, we experimentally investigate the effect of reputation and feedback on market outcomes in healthcare markets. Healthcare markets are characterized by asymmetric information between physicians and patients. Physicians have an information advantage over patients with respect to the...

Credence goods markets heavily rely on trust on the side of the consumer as well as trustworthiness on the side of the expert. In this paper, we study two determinants of trust and trustworthiness in experimental credence goods markets, namely the effect of a health frame as well as the identity...

Agency problems are a defining characteristic of health care markets. We present the results from a field experiment in the market for dental care: A test patient who does not need treatment is sent to 180 dentists to receive treatment recommendations. In the experiment, we vary the...