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Health care
Service quality
21,767
Dienstleistungsqualität
21,016
Qualitätsmanagement
16,906
Quality management
15,220
Customer satisfaction
6,727
Kundenzufriedenheit
6,525
Management-Informationssystem
6,424
Management information system
6,392
Consumer behaviour
4,755
Konsumentenverhalten
4,705
Relationship marketing
4,407
Theorie
4,400
Beziehungsmarketing
4,396
Theory
4,334
Informationssystem
3,988
Deutschland
2,884
USA
2,817
United States
2,719
Wirtschaftsprüfung
2,711
Financial audit
2,699
Information system
2,580
Germany
2,535
ERP system
2,371
ERP-System
2,366
Krankenhaus
2,337
Product quality
2,297
Produktqualität
2,284
Hospital
2,245
Betriebliches Informationssystem
2,107
Business intelligence system
1,957
Gesundheitsversorgung
1,932
Gesundheitswesen
1,747
Supply chain
1,747
Prozessmanagement
1,746
Lieferkette
1,745
Health care system
1,688
Business process management
1,596
Dienstleistungssektor
1,281
Standardisierung
1,272
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869
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495
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1,349
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3
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18
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13
research-article
11
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8
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6
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2
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107
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Siciliani, Luigi
23
Straume, Odd Rune
15
Antony, Jiju
12
Brekke, Kurt R.
10
Gravelle, Hugh
9
Levaggi, Rosella
8
McColl-Kennedy, Janet R.
8
Saghafian, Soroush
8
Bhat, Shreeranga
7
Chandrasekaran, Aravind
7
Cudney, Elizabeth A.
7
Gutacker, Nils
7
Hopp, Wallace J.
7
Horwitz, Jill R.
7
Kessler, Daniel P.
7
McClellan, Mark B.
7
Palumbo, Rocco
7
Brekke, Kurt Richard
6
Chakraborty, Subhajit
6
Chen, Xi
6
Fredendall, Lawrence D.
6
McAlearney, Ann Scheck
6
McFadden, Kathleen L.
6
Nichols, Austin
6
Rahman, Zillur
6
Singer, Sara J.
6
Talib, Faisal
6
Wille, Eberhard
6
Wübker, Ansgar
6
Avdic, Daniel
5
Azam, Mohammed
5
Bartram, Timothy
5
Boone, Jan
5
Boyer, Kenneth K.
5
Brosig-Koch, Jeannette
5
Dranove, David
5
Elg, Mattias
5
Frakes, Michael
5
Gardner, John W.
5
Geissler, Alexander
5
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19
International Monetary Fund
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National Bureau of Economic Research
17
OECD
14
IGI Global
12
World Bank Group
4
Bad Orber Gespräche <10., 2005, Berlin>
2
Bad Orber Gespräche über Kontroverse Themen im Gesundheitswesen <13., 2008, Berlin>
2
Bad Orber Gespräche über Kontroverse Themen im Gesundheitswesen <21., 2016, Berlin>
2
Department of Health, Education, and Welfare
2
Sachverständigenrat zur Begutachtung der Entwicklung im Gesundheitswesen
2
Taylor and Francis.
2
Verlag Dr. Kovač
2
World Bank
2
AOK-Bundesverband
1
American Society for Quality
1
Association of University Programs in Health Administration
1
Boston Consulting Group
1
CRC Press.
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutschland / Bundeswehr / Universität München / Fakultät für Wirtschafts- und Organisationswissenschaften
1
Edward Elgar Publishing
1
Ernst & Young AG
1
European Health Forum <3, 2000, Bad Hofgastein>
1
Europäische Kommission / Generaldirektion Binnenmarkt, Industrie, Unternehmertum und KMU / Unit Skills, Services, Professions
1
Fachhochschule Bonn-Rhein-Sieg
1
Fachtagung zum Thema Qualitätsmanagement im Gesundheitswesen <2010, Hannover>
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Forum Managed Care
1
Freie Universität Berlin
1
Friedrich-Ebert-Stiftung / Arbeitsgruppe "Stationäre Versorgung"
1
Gesellschaft für Qualitätsmanagement in der Gesundheitsversorgung
1
HELIOS Kliniken GmbH
1
HELIOS Klinikum Emil von Behring Berlin-Zehlendorf
1
Health Quality & Safety Commission New Zealand
1
Health Resources Administration, Department of Health, Education, and Welfare
1
Healthcare Information and Management Systems Society
1
Healthcare Information and Management Systems Society.
1
International Conference "Economies of the Balkan and Eastern European Countries" <14., 2022, Florenz>
1
International Forum Gastein
1
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Published in...
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Health care management review : HCM review
79
Journal of health organization and management
53
The TQM journal : the international review of organizational improvement
36
Health marketing quarterly
30
Quality management journal : QMJ
26
International journal of quality & reliability management
19
Journal of health economics
19
Management science : journal of the Institute for Operations Research and the Management Sciences
19
Total quality management & business excellence
19
IMF Staff Country Reports
18
International journal of quality and service sciences
17
NBER working paper series
17
International journal of hospitality management
16
Technological forecasting & social change : an international journal
16
The service industries journal
15
Health care management science
14
Health economics
14
International journal of productivity and quality management : IJPQM
14
International journal of six sigma and competitive advantage : IJSSCA
14
NBER Working Paper
14
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
14
Health economics review
13
International journal of production research
13
Journal of business research : JBR
13
Manufacturing & service operations management : M & SOM
13
Socio-economic planning sciences : the international journal of public sector decision-making
13
Working paper / National Bureau of Economic Research, Inc.
13
The European journal of health economics
12
International journal of pharmaceutical and healthcare marketing : IJPHM
11
Production and operations management : an international journal of the Production and Operations Management Society
11
Health care management science : a new journal serving the international health care management community
10
Journal of service management
10
Production and operations management : the flagship research journal of the Production and Operations Management Society
10
The European journal of health economics : HEPAC ; health economics in prevention and care
10
European journal of operational research : EJOR
9
International journal of services and operations management
9
Public management review
9
Services marketing quarterly
9
Business process management journal
8
Discussion paper series / IZA
8
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ECONIS (ZBW)
1,933
RePEc
20
Other ZBW resources
15
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1
Context-based factors that influence healthcare information system implementation in resource-constrained public hospitals
Achieng, Mourine
;
Ruhode, Ephias
- In:
African journal of science, technology, innovation and …
15
(
2023
)
5
,
pp. 580-589
Persistent link: https://www.econbiz.de/10014369343
Saved in:
2
Role of information systems for management in multispeciality hospitals to improve performance : a conceptual framework
Gandhavalla, Navya
;
George, Abin
- In:
Theoretical and applied economics : GAER review
30
(
2023
)
2/635
,
pp. 139-148
Persistent link: https://www.econbiz.de/10014485209
Saved in:
3
SEM of service quality to predict overall patient satisfaction in medical clinics : a case study
Johnson, Dana M.
;
Russell, Roberta S.
- In:
Quality management journal : QMJ
22
(
2015
)
4
,
pp. 18-36
Persistent link: https://www.econbiz.de/10011384434
Saved in:
4
Quality management in healthcare organizations : empirical evidence from the baldrige data
Parast, Mahour Mellat
;
Golmohammadi, Davood
- In:
International journal of production economics
216
(
2019
),
pp. 133-144
Persistent link: https://www.econbiz.de/10012106759
Saved in:
5
Building nation-wide information infrastructures in healthcare through modular implementation strategies
Aanestad, Margunn
;
Jensen, Tina Blegind
- In:
The journal of strategic information systems : …
20
(
2011
)
2
,
pp. 161-176
Persistent link: https://www.econbiz.de/10009267559
Saved in:
6
Digitising Chinese medicine clinical practice : a patient management system
Lin, Han Catherine
;
Phillips, David
;
Wickramasinghe, Nilmini
- In:
International journal of networking and virtual …
24
(
2021
)
1
,
pp. 40-66
Persistent link: https://www.econbiz.de/10012515650
Saved in:
7
ERP implementation in public healthcare, achievable benefits and encountered criticalities : an investigation from Italy
Chiarini, Andrea
;
Vagnoni, Emidia
;
Chiarini, Luca
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011849889
Saved in:
8
Achieving time-sensitive organizational performance through mindful use of technologies and routines
Gardner, John W.
;
Boyer, Kenneth K.
;
Ward, Peter T.
- In:
Organization science : a journal of the Institute for …
28
(
2017
)
6
,
pp. 1061-1079
Persistent link: https://www.econbiz.de/10011791136
Saved in:
9
Impacts of health information technologies on e-quality and e-revenue hospitals
Wei, June
;
Kostevicki, Stacey
;
Lu, June
;
Liu, Yuan
- In:
International journal of services and standards : IJSS
13
(
2019
)
1/2
,
pp. 104-128
Persistent link: https://www.econbiz.de/10012285545
Saved in:
10
Hospital information-system (HIS) acceptance : a physician’s stance
Shahzad, Khuram
;
Zeng, Jianqiu
;
Sardar, Taiba
;
Hafeez, …
- In:
Human systems management : HSM
38
(
2019
)
2
,
pp. 159-168
Persistent link: https://www.econbiz.de/10012035554
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