This study examines the effects of operational innovation and quality management (QM) practices on organizational performance in healthcare organizations. More specifically, this study explores relationships of operational innovation and QM practices on organizational performance. The proposed...

The purpose of this study is to evaluate and compare the efficiency of healthcare systems among 28 countries around the world by applying the data envelopment analysis (DEA) method. Two output variables are used: life expectancy at birth and infant mortality rate. Four input variables are used:...

The purpose of this study is to examine the effects of healthcare service quality (HEALTHQUAL) measurement items. First, the proposed measurement items for HEALTHQUAL were tested using data collected from a hospital in South Korea with more than 500 beds. The data set included 365 patients and...