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Performance improvement and performance dysfunction : an empirical examination of impacts of the emergency room wait-time target in the English National Health Service
Kelman, Steven (contributor); Friedman, John N (contributor) - 2007
Persistent link: https://www.econbiz.de/10003520183
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Performance Improvement and Performance Dysfunction : An Empirical Examination of Distortionary Impacts of the Emergency Room Wait-Time Target in the English National Health Servic...
Kelman, Steven - 2010
The literature on the use of performance measurement in government has focused much attention on hypothesized unintended dysfunctional consequences that such measurement may produce. We conceptualize these dysfunctional consequences as involving either effort substitution (reducing effort on...
Persistent link: https://www.econbiz.de/10013150693
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Performance Improvement and Performance Dysfunction : An Empirical Examination of Impacts of the Emergency Room Wait-Time Target in the English National Health Service
Kelman, Steven; Friedman, John N. - 2007
The literature on the use of performance measurement in government has featured prominent attention to hypothesized unintended dysfunctional consequences such measurement may produce. We conceptualize these dysfunctional consequences as involving either effort substitution (reducing effort on...
Persistent link: https://www.econbiz.de/10014051936