Purpose – The purpose of this paper is to examine the bases of positive relations between suppliers and purchasers of healthcare services. In doing so, it examines the nature of cooperation between the providers of healthcare services (hospitals) and those who commission and purchase...

Purpose – The purpose is to examine the bases of positive relations between suppliers and purchasers of healthcare services. In doing so, the paper examines the nature of cooperation between the providers of healthcare services (hospitals) and those who commission and purchase healthcare on...

Purpose – This paper proposes investigating a model of service recovery performance in a public health‐care setting. Design/methodology/approach – Frontline hospital staff (administrative and nursing staff) representing a range of out‐patient departments/clinics in a New Zealand...