Purpose – The purpose of this paper is to explore the use of Design of Experiments (DoE) in a higher education setting and to remove the misconception that it is only applied to a manufacturing environment. The authors demonstrate a simple case study here to illustrate its application in a...

Purpose – The purpose of this paper is to critically evaluate whether Lean Six Sigma (LSS) can be a powerful business improvement methodology for improving the efficiency and effectiveness of higher education institutions (HEIs). The paper will also explore the fundamental challenges, barriers...