Mwiya, Bruce; Siachinji, Beenzu; Bwalya, Justice; … - In: Cogent business & management 6 (2019), pp. 1-19
While a plethora of studies examines the relationships amongst university education service quality, customer … quality perceptions of higher education. However, the students with less contact with university staff and facilities seem to … this paper is to examine university study mode differences in the under-researched context of Zambia. Specifically, it …