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Market competitiveness and quality performance in high‐contact service industries

Yee, Rachel W.Y.; Yeung, Andy C.L.; Edwin Cheng, T.C.; … - In: Industrial Management & Data Systems 113 (2013) 4, pp. 573-588

Purpose – The purpose of this paper is to explore conceptually and examine empirically the impact of market competitiveness on employee satisfaction, service quality, and customer satisfaction in high‐contact service industries. Design/methodology/approach – An empirical study was...

Persistent link: https://www.econbiz.de/10014824457

The consumption side of sustainable fashion supply chain

Chan, Ting‐yan; Wong, Christina W.Y. - In: Journal of Fashion Marketing and Management: An … 16 (2012) 2, pp. 193-215

Purpose – The purpose of this paper is to examine the relationships between product‐ and store‐related attributes of eco‐fashion and fashion consumers’ eco‐fashion consumption decisions; and if such relationships are subject to the price premium level of eco‐fashion....

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The role of supplier operational adaption on the performance of IT-enabled transport logistics under environmental uncertainty

Wong, Christina W. Y.; Lai, Kee-hung; Ngai, Eric W. T. - In: International journal of production economics 122 (2009) 1, pp. 47-55

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Bundling digitized logistics activities and its performance implications

Lai, Kee-hung; Wong, Christina W. Y.; Cheng, T. C. E. - In: Industrial marketing management : the international … 39 (2010) 2, pp. 273-286

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Design and development of an intelligent context-aware decision support system for real-time monitoring of container terminal operations

Ngai, Eric W. T.; Li, Chung-lun; Cheng, T. C. E.; Lun, … - In: International journal of production research 49 (2011) 12/13, pp. 3501-3526

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Measures for evaluating green shipping practices implementation

Lai, Kee-hung; Lun, Y. H. Venus; Wong, Christina W. Y.; … - In: International journal of shipping and transport … 5 (2013) 2, pp. 217-234

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Configuring quality management and marketing implementation and the performance implications for industrial marketers

Lai, Kee-hung; Yeung, A. C. I.; Cheng, T. C. E. - In: Industrial marketing management : the international … 41 (2012) 8, pp. 1284-1297

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Green shipping practices and firm performance

Lun, Y. H. Venus; Lai, Kee-hung; Wong, Christina W. Y.; … - In: Maritime policy and management : MPM 41 (2014) 2, pp. 134-148

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Information technology adoption in Hong Kong's logistic industry

Lai, Kee-hung; Ngai, E. W. T.; Cheng, T. C. E. - In: Transportation journal : a journal of the Association … 44 (2005) 4, pp. 1-9

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