This paper presents the findings based on a survey conducted to examine the status and extent of the use of computer‐based technology (CBT) to support “quality”, including such aspects as quality control, quality assurance and quality management, in Hong Kong. Five main categories of CBTs,...

Presents the findings of two surveys of computer‐based technologies to support operations management (OM) in Hong Kong. One of the surveys is to examine the status of the use of computer‐based technology and to uncover the extent to which it is being used to support quality including such...