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Deconstructing service quality and customer satisfaction : challenges and directions for future research

Torres, Edwin N. - In: Journal of hospitality marketing & management 23 (2014) 5/6, pp. 652-677

Persistent link: https://www.econbiz.de/10010402053

Factors affecting the adoption of quality assurance technologies in healthcare

Storey, John - In: Journal of health organization and management 27 (2013) 4, pp. 498-519

Persistent link: https://www.econbiz.de/10009790322

Handoff processes, information quality and patient safety : a trans-disciplinary literature review

Gogan, Janis L.; Baxter, Ryan J.; Boss, Scott R.; … - In: Business process management journal 19 (2013) 1, pp. 70-94

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Breaking the silence : determinants of voice for quality improvement in hospitals

Nembhard, Ingrid M.; Labao, Israel; Savage, Shantal - In: Health care management review : HCM review 40 (2015) 3, pp. 225-236

Persistent link: https://www.econbiz.de/10011296119

The Impact of Hospital Price and Quality Transparency Tools on Healthcare Spending : A Systematic Review

Chen, Jinyang - 2022

Increasing healthcare spending and lacking of efficiency in the healthcare market have spurred government and insurers interest in hospital price and quality transparency tools. This systematic review synthesized literature examing the impact of hospital price and quality transparency tools on...

Persistent link: https://www.econbiz.de/10013296727

Healthcare 4.0 digital technologies impact on quality of care : a systematic literature review

Marbouh, Dounia; Swarnakar, Vikas; Simsekler, Mecit Can Emre - In: Total quality management & business excellence 34 (2023) 15/16, pp. 2157-2182

Persistent link: https://www.econbiz.de/10014443899

Investigating the relationship between knowledge sharing and service quality in private hospitals in Jordan

Dammaj, Alaa; Alawneh, Afnan; Hammad, Ayman Abu; Sweis, … - In: International journal of productivity and quality … 17 (2016) 4, pp. 437-455

Persistent link: https://www.econbiz.de/10011588117

Leadership, safety climate, and continuous quality improvement : impact on process quality and patient safety

McFadden, Kathleen L.; Stock, Gregory N.; Gowen, … - In: Health care management review : HCM review 40 (2015) 1, pp. 24-34

Persistent link: https://www.econbiz.de/10010484101

Qualitäten der Qualität in Krankenhäusern : Thematisierung der Variabilität von Qualität anhand einer Fallstudie im Allgemeinen öffentlichen Bezirkskrankenhaus St. Johann in Tirol...

Unterrieder, Astrid - 2004 - 1. Aufl.

Öffentliche Krankenanstalten stehen vor der Herausforderung, ihren Versorgungsauftrag qualitativ hochwertig zu erfüllen, dabei aber wirtschaftlich zu haushalten. Ist es schon schwierig genug, den beiden Anforderungen - der Sicherung von Qualität einerseits sowie der Sparsamkeit andererseits -...

Persistent link: https://www.econbiz.de/10002169895

Qualität, Wirtschaftlichkeit und Erfolg von Krankenhäusern : Analyse der Relevanz marktorientierter Ansätze im Krankenhausmanagement

Dietrich, Martin - 2005 - 1. Aufl.

Persistent link: https://www.econbiz.de/10002524735

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