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~subject:"Hospital"
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Hospital
Qualitätsmanagement
16,856
Customer satisfaction
15,449
Quality management
14,473
Kundenzufriedenheit
13,796
Krankenhaus
13,293
Service quality
9,477
Dienstleistungsqualität
9,309
Consumer behaviour
6,126
Relationship marketing
6,031
Beziehungsmarketing
5,994
Konsumentenverhalten
5,968
Deutschland
4,044
Germany
3,515
Theorie
3,302
Health care
3,272
Theory
3,262
Gesundheitsversorgung
3,257
USA
2,547
Gesundheitswesen
2,509
United States
2,432
Health care system
2,343
Product quality
1,956
Produktqualität
1,947
Prozessmanagement
1,566
Business process management
1,424
Patients
1,420
Patienten
1,416
customer satisfaction
1,294
Arbeitszufriedenheit
1,281
Job satisfaction
1,274
Unternehmenserfolg
1,270
Firm performance
1,241
Supply chain
1,227
Lieferkette
1,225
India
1,189
Standardisierung
1,152
Indien
1,151
Standardization
1,145
Satisfaction
1,129
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2,815
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7,523
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4,380
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44
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1,203
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528
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407
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246
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76
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76
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68
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67
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Ratgeber
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8
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6
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5
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2
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2
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2
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1
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Siciliani, Luigi
86
Gaynor, Martin
77
Augurzky, Boris
58
Propper, Carol
46
Kessler, Daniel P.
43
Vogt, William B.
41
Town, Robert J.
37
Gruber, Jonathan
36
Straume, Odd Rune
35
Demeulemeester, Erik
34
Dranove, David
34
Milcent, Carine
33
Schreyögg, Jonas
33
Gowrisankaran, Gautam
32
Eiff, Wilfried von
29
Gravelle, Hugh
29
Huckman, Robert S.
29
Chandra, Amitabh
27
David, Guy
27
Street, Andrew
27
Van Reenen, John
26
Fleßa, Steffen
24
Horwitz, Jill R.
24
Staiger, Douglas
24
Helmig, Bernd
23
Valdmanis, Vivian G.
23
Dor, Avi
22
Levaggi, Rosella
22
Wübker, Ansgar
22
Capps, Cory S.
21
McClellan, Mark B.
21
Dafny, Leemore S.
20
Doyle, Joseph J.
20
Finkelstein, Amy
20
Moscelli, Giuseppe
20
Pilny, Adam
20
Wasem, Jürgen
20
Zapp, Winfried
20
Brekke, Kurt R.
19
Brunner, Jens O.
19
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National Bureau of Economic Research
214
Springer Fachmedien Wiesbaden
29
IGI Global
17
W. Kohlhammer GmbH
16
MWV Medizinisch Wissenschaftliche Verlagsges. mbH & Co. KG
11
Rheinisch-Westfälisches Institut für Wirtschaftsforschung
9
Deutschland / Bundeswehr / Universität München / Lehrstuhl für Allgemeine Betriebswirtschaftslehre, insbes. Öffentliche Verwaltungen und Öffentliche Unternehmen
7
Association of University Programs in Health Administration
6
Deutschland / Statistisches Bundesamt
6
Ekonomiska forskningsinstitutet <Stockholm>
6
RWI - Leibniz-Institut für Wirtschaftsforschung
6
Albert-Ludwigs-Universität Freiburg / Betriebswirtschaftliches Seminar
5
Mediengruppe Oberfranken - Fachverlage GmbH & Co. KG
5
Monopolkommission
5
Schweiz / Bundesamt für Statistik
5
Springer-Verlag GmbH
5
Taylor and Francis.
5
USA / General Accounting Office
5
Verlag Dr. Kovač
5
European Foundation for the Improvement of Living and Working Conditions
4
epubli GmbH
4
Center for the Study of Industrial Organisation
3
De Gruyter Oldenbourg
3
Deutschland
3
Foundling Hospital (London, England)
3
HLT-Gesellschaft für Forschung, Planung, Entwicklung <Wiesbaden>
3
Ludwig-Maximilians-Universität München / Volkswirtschaftliche Fakultät
3
National Centre for Social and Economic Modelling <Canberra>
3
OECD
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Robert Bosch Stiftung
3
Weltgesundheitsorganisation
3
World Bank
3
World Bank Group
3
American Hospital Association
2
American Society for Health Care Risk Management
2
Aspen Systems Corporation <Germantown, Md.>
2
BDO Deutsche Warentreuhand Aktiengesellschaft, Wirtschaftsprüfungsgesellschaft
2
Bad Orber Gespräche über Kontroverse Themen im Gesundheitswesen <12., 2007, Berlin>
2
Bad Orber Gespräche über Kontroverse Themen im Gesundheitswesen <17., 2012, Berlin>
2
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Published in...
All
Health care management review : HCM review
241
NBER working paper series
213
Health care management science
202
International journal of hospitality management
196
Working paper / National Bureau of Economic Research, Inc.
177
NBER Working Paper
175
Journal of health organization and management
173
Journal of health economics
172
Health economics
125
European journal of operational research : EJOR
121
Krankenhausmanagement : Strategien, Konzepte, Methoden
112
The European journal of health economics : HEPAC ; health economics in prevention and care
90
International journal of contemporary hospitality management
82
Management science : journal of the Institute for Operations Research and the Management Sciences
70
SpringerLink / Bücher
69
Inquiry : a journal of health care organization, provision and financing
68
Discussion paper series / IZA
67
Health affairs : at the intersection of health, health care, and policy
63
Health economics review
58
Socio-economic planning sciences : the international journal of public sector decision-making
58
Applied economics
57
Health care management science : a new journal serving the international health care management community
55
Manufacturing & service operations management : M & SOM
53
Health marketing quarterly
49
International journal of production research
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Omega : the international journal of management science
43
Quality management journal : QMJ
43
The European journal of health economics
43
Tourism management : research, policies, practice
43
Journal of hospitality marketing & management
40
IZA Discussion Paper
39
Production and operations management : the flagship research journal of the Production and Operations Management Society
37
Journal of business research : JBR
35
International journal of pharmaceutical and healthcare marketing : IJPHM
34
Production and operations management : an international journal of the Production and Operations Management Society
34
Ruhr economic papers
34
Computers & operations research : and their applications to problems of world concern ; an international journal
33
International journal of production economics
33
Management der Notaufnahme : Patientenorientierung und optimale Ressourcennutzung als strategischer Erfolgsfaktor
33
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Source
All
ECONIS (ZBW)
11,943
BASE
2
EconStor
1
Other ZBW resources
1
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1
Deconstructing service quality and customer satisfaction : challenges and directions for future research
Torres, Edwin N.
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 652-677
Persistent link: https://www.econbiz.de/10010402053
Saved in:
2
Development and validation of a customer satisfaction measuring instrument with laboratory services at the University Hospital of Kinshasa, Democratic Republic of the Congo (DRC)
Alain, Chabo Byaene
;
Rostin, Mabela Makengo Matendo
; …
- In:
Inventi impact: retailing & consumer services
(
2021
)
4
,
pp. 206-223
Persistent link: https://www.econbiz.de/10012820669
Saved in:
3
The role of total quality management in enhancing the quality of private healthcare services
Daqar, Mohannad Abu
;
Constantinovits, Milan
- In:
Problems and perspectives in management : PPM ; …
18
(
2020
)
2
,
pp. 64-78
Persistent link: https://www.econbiz.de/10012302209
Saved in:
4
Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
;
Di …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
Saved in:
5
Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Drosos, Dimitris
;
Tsotsolas, Nikos
;
Skordoulis, Michalis
; …
- In:
International journal of productivity and quality …
25
(
2018
)
4
,
pp. 491-505
Persistent link: https://www.econbiz.de/10011988637
Saved in:
6
Classifying customer requirements using Kano model and Kano map : the case of hospital services
Shahin, Arash
;
Akasheh, Sajad
- In:
International journal of productivity and quality …
21
(
2017
)
4
,
pp. 500-515
Persistent link: https://www.econbiz.de/10011816880
Saved in:
7
Keys for successful implementation of total quality management in hospitals
Carman, James M.
;
Shortell, Stephen M.
;
Foster, Richard W.
- In:
Health care management review : HCM review
35
(
2010
)
4
,
pp. 283-293
Persistent link: https://www.econbiz.de/10008668637
Saved in:
8
Patientenzufriedenheit und Wartezeiten
Hogan, Barbara
;
Singh, Manoj
;
Rasche, Christoph
- In:
Management der Notaufnahme : Patientenorientierung und …
,
(pp. 298-307)
.
2011
Persistent link: https://www.econbiz.de/10008825428
Saved in:
9
Measuring customer service in a private hospital
Bisschoff, Christo
;
Clapton, Hannes
- In:
Problems and perspectives in management : PPM ; …
12
(
2014
)
4
,
pp. 43-54
Persistent link: https://www.econbiz.de/10010511554
Saved in:
10
Healthcare performance excellence : a comparison of Baldrige Award recipients and competitors
Schulingkamp, Ronald C.
;
Latham, John R.
- In:
Quality management journal : QMJ
22
(
2015
)
3
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011309906
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