Problem definition: Many healthcare providers and payers offer teletriage, a service where concerned patients can get advice about their health condition. In theory, teletriage should help patients with an acute illness choose an appropriate provider, reducing unnecessary and duplicate provider...

Background: The concept of care for people in a critical or even terminal health condition, who are in the last stage of their life, has become the mission of palliative care facilities. Therefore, the life of a sick patient poses a number of challenges for health care services to make sure that...