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Quality health care strategies in the improvement of service delivery at the national referral hospitals in Kenya
Owino, Douglas Odhiambo; Kinoti, Mary Wanjiru - In: DBA Africa management review 5 (2015) 2, pp. 222-235
Persistent link: https://www.econbiz.de/10012250739
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Examine the effects of inventory management practices on operational performance in war memorial hospital and Wedam Medical Center, Ghana
Tang, John Zunuo; Anane, Augustine - In: International journal of procurement management 18 (2023) 3, pp. 340-356
Persistent link: https://www.econbiz.de/10014432662
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The "control tower" approach to optimising complex service delivery performance
Meekings, Alan; Briault, Steve - In: Measuring business excellence : the journal of … 17 (2013) 3, pp. 15-27
Persistent link: https://www.econbiz.de/10010197592
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Measuring patient-perceived hospital service quality : validity and managerial usefulness of HCAHPS scales
Westbrook, Kevin W.; Babakus, Emin; Grant, Cori Cohen - In: Health marketing quarterly 31 (2014) 2, pp. 97-114
Persistent link: https://www.econbiz.de/10010398962
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The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen; Tomka, Dragica; Bizjak, Boštjan; … - In: International journal of hospitality management 51 (2015), pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
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Conceptions of patients and their roles in healthcare : insights from everyday practice and service improvement : guest editorial
McDermott, Aoife; Pedersen, Anne Reff - In: Journal of health organization and management 30 (2016) 2, pp. 194-206
Persistent link: https://www.econbiz.de/10011580647
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The influence of hospitable design and service on patient responses
Suess, Courtney; Mody, Makarand Amrish - In: The service industries journal 38 (2018) 1/2, pp. 127-147
Persistent link: https://www.econbiz.de/10011848050
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A Study on the Implementation of Jampersal Policy in Indonesia
Achadi, Endang L.; Achadi, Anhari; Pambudi, Eko; … - Economics Research, World Bank Group - 2014
Indonesia launched Jampersal in 2011, a nationwide program to accelerate the reduction of maternal and newborn deaths. The program was financed by central government revenues and provided free and comprehensive maternal and neonatal care with an emphasis on promoting institutional deliveries....
Persistent link: https://www.econbiz.de/10010937829
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What enhances service delivery in public hospitals in Kenya? : the role of total quality management practices
Wandie, Rebecca Wangare; Muathe, Stephen - 2022
Persistent link: https://www.econbiz.de/10013445141
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Can beneficiary information improve hospital accountability? : experimental evidence from a public health insurance scheme in India
Dupas, Pascaline; Jain, Radhika - In: Journal of public economics 220 (2023), pp. 1-22
Persistent link: https://www.econbiz.de/10014301810