Confronted with the unavoidable question of finding survival strategies in an intensely competitive market for hospital services which is characterised by a decreasing number of beds and the danger of closures, many hospitals have since implemented marketing and advertising plans. While the...

Aim/purpose - The main objective of this research is to investigate the relationship between service quality and customer loyalty and the moderating effect of positive word-of-mouth on this relationship in the hospitality sector, in North Central Nigeria. Design/methodology/approach - The...

This article describes the interdisciplinary curriculum of an innovative medical-legal partnership clinic based at Georgia State University College of Law in Atlanta, Georgia. The law school clinic trains law students who work collaboratively with medical residents from Emory University School...

Average service quality perception toward Government hospitals lead to increasing demand for good quality Government health care in Mayiladuthurai Taluk. Observing the growth of private health care sector, highly number of patients get satisfied with the service quality of private hospitals in...

The patient’s perception of the healthcare service quality is the matter which varies gender wise, age wise, culture and jurisdiction wise, etc. so many literatures are approached to this in different ways. This study attempts to consolidate the opinions of various authors on service quality...

Does hospital advertising influence patient choice and health outcomes? We examine more than 220,000 individual patient-level visits over 24 months in Massachusetts to answer this question. We find that patients are positively influenced by hospital advertising; seeing a television advertisement...

Nonprofit, or tax-exempt, hospitals have been increasingly scrutinized in recent decades by the American public and government officials due to their tax exemption. A majority of this criticism stems from the notion that these hospitals are providing community benefits that are significantly...

This article critically examines the successes and failures of the current internal and external regulatory regimes for ensuring the delivery of patient safety in public hospitals. It argues that governments should develop a holistic approach to regulation through the enhancement of existing...

We compare the online reviews of 221 “Questionable” Illinois and Indiana physicians with multiple paid medical malpractice claims and disciplinary sanctions with matched control physicians with clean records. Across five prominent online rating services, we find small, mostly insignificant...

The Affordable Care Act created new conditions of federal tax exemption for nonprofit hospitals, including a requirement that hospitals conduct a community health needs assessment (CHNA) every three years to identify significant health needs in their communities and then to develop and implement...