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Hospital
Consumer behaviour
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Konsumentenverhalten
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Hotel industry
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Hotellerie
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USA
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United States
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Customer satisfaction
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Kundenzufriedenheit
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Dienstleistungsqualität
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Emotion
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Beziehungsmarketing
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Customer service
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Gastgewerbe
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Gastronomie
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Kundenservice
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Relationship marketing
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Restaurant industry
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Beschwerdemanagement
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Complaint management
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Holiday behaviour
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Krankenhaus
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Urlaubsverhalten
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Commodity derivative
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Job satisfaction
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Rohstoffderivat
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Arbeitsverhalten
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Work behaviour
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Arbeitszufriedenheit
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Brand management
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Hotels
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Markenführung
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Services marketing
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Tourism employees
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Tourism marketing
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Tourismusberufe
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Miao, Li
4
Magnini, Vincent P.
3
Im, Jinyoung
2
Kim, Peter Beomcheol
2
Aattila, Anna S.
1
Baker, Melissa A.
1
Huang, Zhuowei
1
Hyun, Sunghyup Sean
1
Jiang, Ting
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Kim, Haemi
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Kim, Seontaik
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Lee, Gyumin
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So, Kevin Kam Fung
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Uysal, Muzzo
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International journal of hospitality management
5
International journal of contemporary hospitality management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
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ECONIS (ZBW)
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1
Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei
;
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
Saved in:
2
Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya
;
Miao, Li
;
Aattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
Saved in:
3
The pandemic's effects on customer-to-customer engagement in hospitality consumption : a multi-country investigation
Miao, Li
;
So, Kevin Kam Fung
;
Im, Jinyoung
;
Jiang, Ting
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013185273
Saved in:
4
CEO letters : hospitality corporate narratives during the COVID-19 pandemic
Im, Jinyoung
;
Kim, Haemi
;
Miao, Li
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012424994
Saved in:
5
Predicting hospitality employees' safety performance behaviors in the COVID-19 pandemic
Kim, Seontaik
;
Kim, Peter Beomcheol
;
Lee, Gyumin
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012436025
Saved in:
6
The influences of collectivism in hospitality work settings
Magnini, Vincent P.
;
Hyun, Sunghyup Sean
;
Kim, Peter …
- In:
International journal of contemporary hospitality management
25
(
2013
)
6
,
pp. 844-864
Persistent link: https://www.econbiz.de/10010125923
Saved in:
7
Subconscious influences on perceived cleanliness in hospitality settings
Magnini, Vincent P.
;
Zehrer, Anita
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012495126
Saved in:
8
The evolution of services marketing, hospitality marketing and building the constituency model for hospitality marketing
Baker, Melissa A.
;
Magnini, Vincent P.
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1510-1534
Persistent link: https://www.econbiz.de/10011613932
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