Recent economic research has shown that fixed-price quality competition in the NHS in England is benefiting patients and taxpayers. This research has focused primarily on important outcomes of competition, for example the number of lives saved. In this paper we focus on the mechanism of...

Patient satisfaction is the critical issue for healthcare providers. Health care organizations are working in a competitive environment. In these days hospital needs to enhance the level of satisfaction if they want to remain in the competition with other hospitals. Patient satisfaction is...