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~subject:"Hospital"
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Service robots with (perceived...
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Hospital
Service quality
21,604
Dienstleistungsqualität
20,853
Customer satisfaction
15,419
Kundenzufriedenheit
13,834
Consumer behaviour
7,323
Konsumentenverhalten
7,130
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6,872
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6,823
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2,796
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2,736
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2,500
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2,494
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2,194
Robot
2,131
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1,922
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1,827
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1,785
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1,635
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1,602
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1,545
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1,538
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1,504
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1,488
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1,457
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1,385
Product quality
1,296
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1,294
Online-Handel
1,291
customer satisfaction
1,290
Online retailing
1,287
Produktqualität
1,277
Health care system
1,275
Job satisfaction
1,191
Arbeitszufriedenheit
1,187
service quality
1,184
Satisfaction
1,183
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1,176
Service industry
1,169
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1,111
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Propper, Carol
36
Siciliani, Luigi
31
Straume, Odd Rune
18
Horwitz, Jill R.
16
Gravelle, Hugh
15
Van Reenen, John
15
Gaynor, Martin
14
Kessler, Daniel P.
14
Brekke, Kurt R.
13
Gowrisankaran, Gautam
12
Moscelli, Giuseppe
12
Seiler, Stephan
12
Wübker, Ansgar
12
Doyle, Joseph J.
11
McFadden, Kathleen L.
11
Nichols, Austin
11
Town, Robert J.
11
Gruber, Jonathan
10
Gutacker, Nils
10
Staiger, Douglas
10
Gowen, Charles, III.
9
Grabowski, David C.
9
Huckman, Robert S.
9
Lu, Susan Feng
9
Milcent, Carine
9
Rahman, Momotazur
9
Chandrasekaran, Aravind
8
Mennicken, Roman
8
Bloom, Nicholas
7
Chen, Xi
7
Eggleston, Karen
7
Geweke, John
7
Gobillon, Laurent
7
Graves, John A.
7
Hentschker, Corinna
7
Landrum, Mary Beth
7
Laudicella, Mauro
7
Saghafian, Soroush
7
Schreyögg, Jonas
7
Shen, Yu-Chu
7
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National Bureau of Economic Research
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IGI Global
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Taylor and Francis.
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Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
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Aspen Systems Corporation
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1
Edward Elgar Publishing
1
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1
Federal Reserve Bank of San Francisco
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Friedrich-Ebert-Stiftung / Arbeitsgruppe "Stationäre Versorgung"
1
HELIOS Kliniken GmbH
1
HELIOS Klinikum Emil von Behring Berlin-Zehlendorf
1
Health Resources Administration, Department of Health, Education, and Welfare
1
International Conference "Economies of the Balkan and Eastern European Countries" <14., 2022, Florenz>
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International Healthcare Industry Research
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Konferenz Medizintourismus <1, 2007, Sankt Augustin>
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Ludwig-Maximilians-Universität München
1
Philipps-Universität Marburg
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Ruhr-Universität Bochum
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University of Natal
1
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W. Kohlhammer GmbH
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Health care management review : HCM review
78
International journal of hospitality management
62
Journal of health economics
42
Journal of health organization and management
37
Working paper / National Bureau of Economic Research, Inc.
36
Quality management journal : QMJ
34
NBER working paper series
33
NBER Working Paper
30
Health marketing quarterly
26
International journal of contemporary hospitality management
23
Health economics
22
The TQM journal : the international review of organizational improvement
20
Journal of hospitality marketing & management
19
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
19
International journal of pharmaceutical and healthcare marketing : IJPHM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
18
International journal of productivity and quality management : IJPQM
17
The service industries journal
16
Health care management science
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
Total quality management & business excellence
15
Ruhr economic papers
14
The European journal of health economics
13
Tourism management : research, policies, practice
13
Discussion paper / Centre for Economic Policy Research
12
Discussion paper series / IZA
11
International journal of quality & reliability management
11
International journal of quality and service sciences
11
Journal of business research : JBR
11
Production and operations management : the flagship research journal of the Production and Operations Management Society
11
CHE research paper
10
International journal of health care finance and economics
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Health economics review
9
Journal of operations management
9
Journal of travel and tourism marketing
9
Manufacturing & service operations management : M & SOM
9
Service business
9
Socio-economic planning sciences : the international journal of public sector decision-making
9
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ECONIS (ZBW)
1,901
Other ZBW resources
2
RePEc
1
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1
Applications and implications of service robots in hospitality
Tuomi, Aarni
;
Tussyadiah, Iis P.
;
Stienmetz, Jason
- In:
The Cornell hospitality quarterly
62
(
2021
)
2
,
pp. 232-247
Persistent link: https://www.econbiz.de/10012520149
Saved in:
2
Frontline robots in tourism and hospitality : service enhancement or cost reduction?
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
Electronic markets : EM ; the international journal of …
31
(
2021
)
3
,
pp. 477-492
Persistent link: https://www.econbiz.de/10012666399
Saved in:
3
Direct to consumer advertising of robotic heart bypass surgery : effectiveness, patient satisfaction and clinical outcomes
Kiani, Soroosh
;
Kurian, Dinesh
;
Henkin, Stanislav
; …
- In:
International journal of pharmaceutical and healthcare …
10
(
2016
)
4
,
pp. 358-375
Persistent link: https://www.econbiz.de/10011643421
Saved in:
4
How satisfactory are empathetic care and robotic assistance in telemedicine services?
Saxena, Shilpi
;
Prashar, Anupama
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 827-853
Persistent link: https://www.econbiz.de/10014321627
Saved in:
5
The negative effect of service robots' affective human-likeness on consumer satisfaction in frontline service encounters
Li, You
;
Liang, Zhehao
;
Wang, Yawei
;
Chang, Yaping
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014487592
Saved in:
6
Do contagion cues shape customers' willingness to adopt hospitality service robots?
Kang, Qi
;
Zhou, Lingxu
;
Liu, Jingyu
;
Ran, Yaxuan
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013255956
Saved in:
7
Challenges in re-designing operations and jobs to embody AI and robotics in services : findings from a case in the hospitality industry
Mingotto, Erica
;
Montaguti, Federica
;
Tamma, Michele
- In:
Electronic markets : EM ; the international journal of …
31
(
2021
)
3
,
pp. 493-510
Persistent link: https://www.econbiz.de/10012666402
Saved in:
8
Investigating an innovative service with hospitality robots
Kuo, Chun-Min
;
Chen, Li-Cheng
;
Tseng, Chin-Yao
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1305-1321
Persistent link: https://www.econbiz.de/10011732082
Saved in:
9
Working with service robots? : a systematic literature review of hospitality employees' perspectives
Xu, Jingjing
;
Hsiao, Aaron
;
Reid, Sacha
;
Ma, Emily Jintao
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014325611
Saved in:
10
Assessing the quality of patient care : a normative decision view
Nasim, Kanwal
;
Malik, Shahab Alam
;
Iqbal, Muhammad Zahid
; …
- In:
International journal of productivity and quality …
13
(
2014
)
2
,
pp. 125-141
Persistent link: https://www.econbiz.de/10010387734
Saved in:
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