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Implementation of quality programs in health care organizations

Lee, Donhee - In: Service business 6 (2012) 3, pp. 387-404

Persistent link: https://www.econbiz.de/10009613972

Strategies for technology-driven service encounters for patient experience satisfaction in hospitals

Lee, Donhee - In: Technological forecasting & social change : an … 137 (2018), pp. 118-127

Persistent link: https://www.econbiz.de/10011962009

The effect of operational innovation and QM practices on organizational performance in the healthcare sector

Lee, Donhee - In: International journal of quality innovation 1 (2015) 8, pp. 1-14

This study examines the effects of operational innovation and quality management (QM) practices on organizational performance in healthcare organizations. More specifically, this study explores relationships of operational innovation and QM practices on organizational performance. The proposed...

Persistent link: https://www.econbiz.de/10011746884

Impact of organizational culture and capabilities on employee commitment to ethical behavior in the healthcare sector

Lee, Donhee - In: Service business 14 (2020) 1, pp. 47-74

Persistent link: https://www.econbiz.de/10012172757

The impact of high-performance work systems in the health-care industry : employee reactions, service quality, customer satisfaction, and customer loyalty

Lee, Sang M.; Lee, Donhee; Kang, Chang-yuil - In: The service industries journal 32 (2012) 1/2, pp. 17-36

Persistent link: https://www.econbiz.de/10009427716

Supply chain innovation and organizational performance in the healthcare industry

Lee, Sang M.; Lee, Donhee; Schniederjans, Marc J. - In: International journal of operations & production … 31 (2011) 11, pp. 1193-1214

Persistent link: https://www.econbiz.de/10009407595

Effects of innovation leadership and supply chain innovation on supply chain efficiency : focusing on hospital size

Yoon, Seong No; Lee, Donhee; Schniederjans, Marc J. - In: Technological forecasting & social change : an … 113 (2016) 2, pp. 412-421

Persistent link: https://www.econbiz.de/10011613255

Assessing healthcare service quality : a comparative study of patient treatment types

Lee, Donhee; Kim, Kai K. - In: International journal of quality innovation 3 (2017) 1, pp. 1-15

The purpose of this study is to examine the effects of healthcare service quality (HEALTHQUAL) measurement items. First, the proposed measurement items for HEALTHQUAL were tested using data collected from a hospital in South Korea with more than 500 beds. The data set included 365 patients and...

Persistent link: https://www.econbiz.de/10011747583

Effects of hospital leadership, organizational systems, and ESWOS on medical error reduction

Lee, Donhee; Hong, Kwan Soo; Kim, Nam Young - In: Service business 10 (2016) 1, pp. 159-177

Persistent link: https://www.econbiz.de/10011722216