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Hospital
Service quality
21,763
Dienstleistungsqualität
20,845
Consumer behaviour
7,293
Konsumentenverhalten
7,028
Customer satisfaction
6,761
Marktforschung
6,659
Market research
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Kundenzufriedenheit
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4,788
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3,952
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2,804
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2,734
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2,695
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2,673
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2,660
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2,507
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2,505
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2,138
Krankenhaus
1,901
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1,805
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1,789
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1,690
Health care
1,634
Regional cluster
1,631
Regionales Cluster
1,631
Gesundheitsversorgung
1,595
Product quality
1,343
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1,331
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1,320
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Propper, Carol
36
Siciliani, Luigi
31
Straume, Odd Rune
18
Horwitz, Jill R.
16
Gravelle, Hugh
15
Van Reenen, John
15
Gaynor, Martin
14
Kessler, Daniel P.
14
Brekke, Kurt R.
13
Wübker, Ansgar
13
Gowrisankaran, Gautam
12
McFadden, Kathleen L.
12
Moscelli, Giuseppe
12
Seiler, Stephan
12
Doyle, Joseph J.
11
Nichols, Austin
11
Town, Robert J.
11
Gowen, Charles, III.
10
Gruber, Jonathan
10
Gutacker, Nils
10
Helmig, Bernd
10
Staiger, Douglas
10
Grabowski, David C.
9
Huckman, Robert S.
9
Lu, Susan Feng
9
Milcent, Carine
9
Rahman, Momotazur
9
Chandrasekaran, Aravind
8
Mennicken, Roman
8
Bloom, Nicholas
7
Eggleston, Karen
7
Geweke, John
7
Gobillon, Laurent
7
Graves, John A.
7
Hentschker, Corinna
7
Landrum, Mary Beth
7
Laudicella, Mauro
7
Saghafian, Soroush
7
Schreyögg, Jonas
7
Shen, Yu-Chu
7
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IGI Global
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Albert-Ludwigs-Universität Freiburg / Betriebswirtschaftliches Seminar
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Taylor and Francis.
3
European Health Care Conference <2, 2011, Hamburg>
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
AOK-Bundesverband
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Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
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Aspen Systems Corporation
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Bertelsmann Stiftung
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Columbia University / Department of Economics
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1
Economics Research, World Bank Group
1
Edward Elgar Publishing
1
Fachhochschule Bonn-Rhein-Sieg
1
Federal Reserve Bank of San Francisco
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Friedrich-Ebert-Stiftung / Arbeitsgruppe "Stationäre Versorgung"
1
HELIOS Kliniken GmbH
1
HELIOS Klinikum Emil von Behring Berlin-Zehlendorf
1
Health Resources Administration, Department of Health, Education, and Welfare
1
International Conference "Economies of the Balkan and Eastern European Countries" <14., 2022, Florenz>
1
International Healthcare Industry Research
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Konferenz Medizintourismus <1, 2007, Sankt Augustin>
1
Logos Verlag Berlin
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Ludwig-Maximilians-Universität München
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Philipps-Universität Marburg
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University of Natal
1
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1
Universität Potsdam
1
W. Kohlhammer GmbH
1
Wissenschaftliches Institut der AOK
1
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Health care management review : HCM review
80
International journal of hospitality management
63
Journal of health economics
41
Journal of health organization and management
37
Working paper / National Bureau of Economic Research, Inc.
36
Quality management journal : QMJ
34
NBER working paper series
33
NBER Working Paper
30
Health marketing quarterly
23
Health economics
22
The TQM journal : the international review of organizational improvement
21
International journal of contemporary hospitality management
20
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
19
Journal of hospitality marketing & management
18
Management science : journal of the Institute for Operations Research and the Management Sciences
18
Health care management science
17
International journal of productivity and quality management : IJPQM
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Ruhr economic papers
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
Total quality management & business excellence
15
The service industries journal
14
International journal of quality and service sciences
13
The European journal of health economics
13
Discussion paper / Centre for Economic Policy Research
12
Tourism management : research, policies, practice
12
Discussion paper series / IZA
11
International journal of quality & reliability management
11
Production and operations management : an international journal of the Production and Operations Management Society
11
Production and operations management : the flagship research journal of the Production and Operations Management Society
11
CHE research paper
10
International journal of health care finance and economics
10
Manufacturing & service operations management : M & SOM
10
Health economics review
9
Journal of business research : JBR
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Journal of travel and tourism marketing
9
Socio-economic planning sciences : the international journal of public sector decision-making
9
Technological forecasting & social change : an international journal
9
European journal of operational research : EJOR
8
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ECONIS (ZBW)
1,896
Other ZBW resources
2
RePEc
1
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1
Customer decision-making processes and motives for self-service technology usage in multi-channel hospitality environments
Kelly, Petranka
;
Lawlor, Jennifer
;
Mulvey, Michael
- In:
International journal of electronic customer …
7
(
2013
)
2
,
pp. 98-116
Persistent link: https://www.econbiz.de/10010395350
Saved in:
2
Hospital marketing and communications via social media
Smith, Katherine Taken
- In:
Services marketing quarterly
38
(
2017
)
3
,
pp. 187-201
Persistent link: https://www.econbiz.de/10011756722
Saved in:
3
SEM of service quality to predict overall patient satisfaction in medical clinics : a case study
Johnson, Dana M.
;
Russell, Roberta S.
- In:
Quality management journal : QMJ
22
(
2015
)
4
,
pp. 18-36
Persistent link: https://www.econbiz.de/10011384434
Saved in:
4
The satisfaction of healthcare consumers : analysis and comparison of different methodologies
Vieira, Inês
;
Ferreira, Diogo R.
;
Pedro, Maria Isabel
- In:
International transactions in operational research : a …
30
(
2023
)
1
,
pp. 545-571
Persistent link: https://www.econbiz.de/10013417042
Saved in:
5
Benefit segmentation in the tourist accommodation market based on eWOM attribute ratings
Nessel, Karolina
;
Kościółek, Szczepan
; …
- In:
Information technology & tourism
23
(
2021
)
2
,
pp. 265-290
Persistent link: https://www.econbiz.de/10012545201
Saved in:
6
Understanding customer's online booking intentions using hotel big data analysis
Chalupa, Stepan
;
Petricek, Martin
- In:
Journal of vacation marketing
30
(
2024
)
1
,
pp. 110-122
Persistent link: https://www.econbiz.de/10014631901
Saved in:
7
Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja
;
Jha, Abhishek Kumar
- In:
International journal of services and operations management
24
(
2016
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011598293
Saved in:
8
Symmetric and asymmetric effects of primary healthcare attributes on patient satisfaction : do they vary across patients?
Giovanis, Apostolos N.
;
Pierrakos, George
- In:
The marketing review
15
(
2015
)
4
,
pp. 439-463
Persistent link: https://www.econbiz.de/10011551330
Saved in:
9
The antecedents and consequences of customer hedonism in hospitality services
Lim, Weng Marc
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 626-651
Persistent link: https://www.econbiz.de/10010402055
Saved in:
10
Productivity, quality and relationship marketing in service operations : a revisit in a new service paradigm
Gummesson, Evert
- In:
International journal of contemporary hospitality management
26
(
2014
)
5
,
pp. 656-662
Persistent link: https://www.econbiz.de/10010395540
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