This case provides the presentation slides from the Six Sigma project undertaken to decrease the patient wait time in the emergency department of an academic medical hospital. The various phases and tools of Six Sigma are demonstrated, and the project's pilot results are shown. The case also...

This case focuses on implementing and sustaining improvements designed by a Six Sigma team working in the emergency department of an academic medical hospital. Execution details of the various phases of Six Sigma are presented in the A case (UVA-OM-1058). The team's Black Belt has decided to use...