Chapter 1. Introduction: Case Based Research in Tourism, Travel, and Hospitality - Rethinking Theory and Practice -- Part 1. Leadership and Strategy -- Chapter 2. Leadership and Agility: What Can We Learn From Melbourne Quarantine Hotel During the COVID-19 Pandemic? -- Chapter 3. COVID-19...

Purpose – The study aims to use netnography to investigate the role of customers' contributions in social networks for NSD purposes. Design/methodology/approach – The study adopted an exploratory case study methodology to conduct a content analysis of customers' contributions in a social...

Purpose Although the generation of social value is the focus of social entrepreneurship, little research attention is paid on how social value and transformation can be created. By adopting a market approach, this study aims to develop a framework showing how social enterprises in...