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Hospitality industry
Dienstleistungsqualität
7
Service quality
7
Tourism
7
Tourismus
6
Consumer behaviour
4
Customer satisfaction
4
Konsumentenverhalten
4
Kundenzufriedenheit
4
Tourism industry
4
Tourismuswirtschaft
4
hospitality
4
Beschwerdemanagement
3
Bibliometrics
3
Bibliometrie
3
Complaint management
3
Gastgewerbe
3
Self-report
3
Turkey
3
Türkei
3
service failure
3
Ability-based
2
Bias
2
Customer service
2
Emotion
2
Hospital
2
Human Resource Management
2
Intelligence
2
Intelligenz
2
Krankenhaus
2
Kundenservice
2
Managerial abilities
2
Personalmanagement
2
Problem-solving ability
2
Self-efficacy
2
Self-perception
2
Tourism research
2
Tourismusforschung
2
emotion recognition
2
service recovery
2
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English
3
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Koc, Erdogan
3
Ayyildiz, Ahu Yazici
1
Boz, Hakan
1
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Journal of hospitality marketing & management
2
Journal of hospitality and tourism insights
1
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ECONIS (ZBW)
3
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1
Service failures and recovery in hospitality and tourism : a review of literature and recommendations for future research
Koc, Erdogan
- In:
Journal of hospitality marketing & management
28
(
2019
)
5
,
pp. 513-537
Persistent link: https://www.econbiz.de/10012176674
Saved in:
2
Development of hospitality and tourism employees' emotional intelligence through developing their emotion recognition abilities
Koc, Erdogan
;
Boz, Hakan
- In:
Journal of hospitality marketing & management
29
(
2020
)
2
,
pp. 121-138
Persistent link: https://www.econbiz.de/10012256122
Saved in:
3
An overview of tourism and hospitality scales : discussion and recommendations
Koc, Erdogan
;
Ayyildiz, Ahu Yazici
- In:
Journal of hospitality and tourism insights
5
(
2022
)
5
,
pp. 927-949
Persistent link: https://www.econbiz.de/10013483073
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