Chapter 1.Tourism, hotel industry and banking development : the Lake Geneva case at the beginning of the 20th Century, by Cédric Humair - University of Lausanne (Switzerland) -- Chapter 2. Hotels during Wartime and Transitions to Peace: Resilience and Repurposing in Britain, 1914-1922, by Kevin...

Purpose: This article harmonizes the causal diagram with the objective tree to evaluate service quality and to identify action strategies that improve the quality of service in the hotel industry.Design/methodology/approach: In stage I, we obtained the quality perception records of 127...

The tourism and hospitality industry currently faces one of its most serious operational, commercial, and financial crises as a result of the worldwide spread of COVID-19. Both destinations and source markets are substantially affected and have suspended operations and commercial activities....