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~subject:"Hospitality industry"
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Hospitality industry
Service quality
21,605
Dienstleistungsqualität
20,854
Customer satisfaction
15,419
Kundenzufriedenheit
13,835
Dienstleistungssektor
12,402
Service industry
11,395
Consumer behaviour
8,225
Konsumentenverhalten
8,033
Relationship marketing
7,279
Beziehungsmarketing
7,229
Gastronomie
3,297
Gastgewerbe
3,220
Restaurant industry
3,151
Deutschland
3,092
USA
3,022
Qualitätsmanagement
2,977
United States
2,921
Quality management
2,905
Germany
2,756
Wirtschaftsprüfung
2,512
Financial audit
2,506
Krankenhaus
2,421
Hospital
2,405
Theorie
2,375
Theory
2,330
Innovation
1,885
Tourismuswirtschaft
1,705
Tourism industry
1,704
Health care
1,656
Gesundheitsversorgung
1,618
India
1,612
Dienstleistung
1,575
Customer service
1,571
Indien
1,570
Hotel industry
1,517
Hotellerie
1,515
Tourism
1,480
Kundenservice
1,468
Industrie
1,465
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Köseoglu, Mehmet Ali
28
Okumus, Fevzi
24
Law, Chun Hung Roberts
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Lee, Seoki
20
Gursoy, Dogan
14
Mattila, Anna S.
14
Singal, Manisha
14
Baum, Tom
13
Buhalis, Dimitrios
12
Chen, Joseph
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Madera, Juan M.
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Alonso, Abel Duarte
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Chen, Joseph S.
11
Kim, Woo Gon
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Pizam, Abraham
10
Sigala, Marianna
10
Guchait, Priyanko
9
Jang, Soocheong
9
Law, Rob
9
Woodside, Arch G.
9
Han, Heesup
8
Mariani, Marcello M.
8
Smeral, Egon
8
Spörel, Ulrich
8
Valeri, Marco
8
Arici, Hasan Evrim
7
Camilleri, Mark Anthony
7
Chathoth, Prakash K.
7
Cobanoglu, Cihan
7
Dixit, Saurabh Kumar
7
Hassan, Azizul
7
Jones, Peter
7
Kallmünzer, Andreas
7
Karatepe, Osman M.
7
Kozak, Metin
7
Miao, Li
7
Prayag, Girish
7
So, Kevin Kam Fung
7
Taheri, Babak
7
Uysal, Muzaffer
7
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Deutschland / Statistisches Bundesamt
8
National Bureau of Economic Research
6
Deutscher Hotel- und Gaststättenverband
5
Slowakei / Štatistický Úrad
5
USA / Bureau of the Census
5
Bayern / Bayerisches Landesamt für Statistik und Datenverarbeitung
4
De Gruyter Oldenbourg
4
IGI Global
4
Industrie- und Handelskammer Schleswig-Holstein
4
Malaysia / Jabatan Perangkaan
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Schleswig-Holstein / Statistisches Landesamt
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Österreichisches Institut für Wirtschaftsforschung
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ATOUT France <Paris>
3
Berlin <West> / Statistisches Landesamt
3
Books on Demand GmbH <Norderstedt>
3
Deutsches Wirtschaftswissenschaftliches Institut für Fremdenverkehr
3
Euro-Asia Conference on Environment and CSR: Tourism, MICE, Hospitality Management and Education Session <2012, Berlin>
3
Europäische Kommission
3
Frankreich / Section des Questions Economiques
3
Internationale Arbeitsorganisation
3
Rheinland-Pfalz / Statistisches Landesamt
3
Savezni Zavod za Statistiku <Belgrad>
3
Čerkasʹkyj deržavnyj technolohičnyj universytet
3
Arbeitnehmerkammer Bremen
2
Credit Suisse
2
Deutschland
2
Deutschland <Bundesrepublik> / Statistisches Bundesamt
2
Fidschi / Bureau of Statistics
2
Frankreich / Direction du Tourisme
2
Hamburg / Statistisches Landesamt
2
Information Resources Management Association
2
Institut national de la statistique et des études économiques <Frankreich> / Direction interrégional Antilles-Guyane
2
International Conference of the International Association of Cultural and Digital Tourism <9., 2022, Siros>
2
Istituto Nazionale di Statistica
2
Landesinstitut für Statistik (ASTAT)
2
Latvija / Centrālā Statistikas Pārvalde
2
Niedersächsisches Landesverwaltungsamt
2
Nordrhein-Westfalen / Landesamt für Datenverarbeitung und Statistik
2
Organisation of Islamic Cooperation / Standing Committee for Economic and Commercial Cooperation
2
Philippine Statistics Authority
2
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Published in...
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International journal of hospitality management
323
International journal of contemporary hospitality management
216
Tourism management : research, policies, practice
80
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
66
Journal of hospitality marketing & management
66
Tourism economics : the business and finance of tourism and recreation
55
Journal of hospitality and tourism insights
41
Tourism management perspectives : TMP
32
The service industries journal
30
Journal of travel and tourism marketing
28
Tourism and hospitality research : THR
26
Sustainable hospitality and tourism as motors for development : case studies from developing regions of the world
25
Tourism analysis : an interdisciplinary tourism & hospitality journal
21
Wirtschaft und Statistik : WISTA
21
Advances in hospitality and leisure
19
Advances in hospitality, tourism, and the services industry (AHTSI) book series
17
Journal of business research : JBR
17
Tourism and hospitality research : the surrey quarterly review
16
Hospitality management in Ireland : theory and practice
15
The journal of hospitality financial management : journal of the Association of Hospitality Financial Management Educators
15
Administrative Sciences : open access journal
14
Handbook of hospitality human resources management
14
Tourism review
14
Springer eBook Collection
13
The Cornell hospitality quarterly
13
The Sage handbook of hospitality management
13
The Cornell School of hotel administration handbook of applied hospitality strategy
12
Emerald insight
11
Handbook of hospitality operations and IT
11
International Journal of Contemporary Hospitality Management
11
Cogent business & management
10
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
10
Premier reference source
10
Economic research
9
Handbook of hospitality strategic management
9
Tourism review : the official journal of the AIEST
9
Advances in culture, tourism and hospitality research
8
Journal of health organization and management
8
Journal of revenue and pricing management
8
Service business
8
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Source
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ECONIS (ZBW)
2,987
Other ZBW resources
17
USB Cologne (EcoSocSci)
13
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1
Evaluation of customer satisfaction attributes on hospitality services
Otoo, Frank Nana Kweku
;
Kaur, Manpreet
;
Ameyaw, Godfred …
-
2022
Persistent link: https://www.econbiz.de/10013407364
Saved in:
2
A reading in cross-cultural service encounter : exploring the relationship between cultural intelligence, employee performance and service quality
Alshaibani, Elham
;
Bakir, Ali
- In:
Tourism and hospitality research : the surrey quarterly …
17
(
2017
)
3
,
pp. 249-263
Persistent link: https://www.econbiz.de/10011760000
Saved in:
3
Customer and employee incivility and its causal effects in the hospitality industry
Torres, Edwin N.
;
Van Niekerk, Mathilda
;
Orlowski, Marissa
- In:
Journal of hospitality marketing & management
26
(
2017
)
1
,
pp. 48-66
Persistent link: https://www.econbiz.de/10011669662
Saved in:
4
Technology- or human-related service innovation? : enhancing customer satisfaction, delight, and loyalty in the hospitality industry
Tai, Yang-Fei
;
Wang, Yi-Chieh
;
Luo, Ching-Ching
- In:
Service business
15
(
2021
)
4
,
pp. 667-694
Persistent link: https://www.econbiz.de/10012794106
Saved in:
5
Service inclusion for tourists with disabilities : scale development and validation
Awan, Maheen Iqbal
;
Shamim, Amjad
;
Saleem, Muhammad Shoaib
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 977-990
Persistent link: https://www.econbiz.de/10013407632
Saved in:
6
Consumers' perspectives on service staff with disabilities in the hospitality industry
Kuo, Pei-Jou
;
Kalargyrou, Valentini
- In:
International journal of contemporary hospitality management
26
(
2014
)
2
,
pp. 164-182
Persistent link: https://www.econbiz.de/10010249700
Saved in:
7
Gender roles and the commodification of beauty and physical attractiveness in restaurants : perspectives of female servers
Basnyat, Sandeep
;
Che, Ian Teng
;
Ip, Ka Hou
- In:
Tourism and hospitality research : THR
21
(
2021
)
4
,
pp. 447-460
Persistent link: https://www.econbiz.de/10012660583
Saved in:
8
Analysing the satisfaction of halal restaurant guests through online ratings on TripAdvisor
Tepavčević, Jelena
;
Bradić, Milan
;
Luković, Slobodan
- In:
Bizinfo (Blace) : časopis iz oblasti ekonomije …
12
(
2021
)
1
,
pp. 1-13
Persistent link: https://www.econbiz.de/10012615877
Saved in:
9
Strategic target customers of food and beverage offerings in full-service hotels : outside-hotel customers
Mun, Sung Gyun
;
Park, Eunhye Olivia
;
Woo, Linda
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013185230
Saved in:
10
Customers who misbehave : identifying restaurant guests "acting out" via asymmetric case models
Chaouali, Walid
;
Hammami, Samiha Mjahed
;
Veríssimo, …
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013209631
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