Purpose – The purpose of this paper is to develop a picture of the skills profiles, work background, educational attainment, attitudes and plans of the employees in front office in hotels in China by means of a survey of employees in four and five star hotels. Design/methodology/approach –...

Purpose – Aims to propose possible solutions to the characteristically erratic demand fluctuations in the hotel sector by applying just‐in‐time (JIT) philosophy through the development of relationships with employment agencies. Design/methodology/approach – Case study data was collected...

Purpose – The purpose of this paper is to address the growing importance of migrant workers to the hospitality industry of peripheral locations in the UK. Design/methodology/approach – The paper draws on data collected through in‐depth surveys of and focus group discussions with migrant...