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Abusive supervision and customer-oriented organizational citizenship behavior : the roles of hostile attribution bias and work engagement
Lyu, Yijing; Zhu, Hong; Zhong, Hong-Jun; Hu, Leqi - In: International journal of hospitality management 53 (2016), pp. 69-80
Persistent link: https://www.econbiz.de/10011443029
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The impact of customer incivility on employees’ family undermining : a conservation of resources perspective
Zhu, Hong; Lyu, Yijing; Ye, Yijiao - In: Asia Pacific journal of management 38 (2021) 3, pp. 1061-1083
Persistent link: https://www.econbiz.de/10012614511
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The impact of customer sexual harassment on customer-oriented OCB : a social exchange perspective
Zhu, Hong; Ye, Yijiao; Zhou, Mingjian; Li, Yaoqi - In: International journal of contemporary hospitality management 35 (2023) 12, pp. 4555-4573
Persistent link: https://www.econbiz.de/10014430138
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Negative workplace gossip and service outcomes : an explanation from social identity theory
Ye, Yijiao; Zhu, Hong; Deng, Xincai; Mu, Zhirong - In: International journal of hospitality management 82 (2019), pp. 159-168
Persistent link: https://www.econbiz.de/10012121410