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Does hotel employees' quality of work life mediate the effect of psychological capital on job outcomes?

Kim, Taegoo; Karatepe, Osman M.; Lee, Gyehee; I, Seung jae - In: International journal of contemporary hospitality management 29 (2017) 6, pp. 1638-1657

Persistent link: https://www.econbiz.de/10011732263

Management commitment to the ecological environment, green work engagement and their effects on hotel employees’ green work outcomes

Karatepe, Tuna; Ozturen, Ali; Karatepe, Osman M.; Uner, … - In: International journal of contemporary hospitality management 34 (2022) 8, pp. 3084-3112

Persistent link: https://www.econbiz.de/10013412849

Does hotel employees’ quality of work life mediate the effect of psychological capital on job outcomes?

Kim, Taegoo (Terry); Karatepe, Osman M.; Lee, Gyehee; … - In: International Journal of Contemporary Hospitality Management 29 (2017) 6, pp. 1638-1657

Purpose This study aims to investigate quality of work life (QWL) as a partial mediator of the impact of psychological capital (PsyCap) on service recovery performance (SRP) and turnover intentions (TI). Design/methodology/approach Data were obtained from 288 frontline employees in ten five-star...

Persistent link: https://www.econbiz.de/10014764119