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~subject:"Hotel industry"
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Hotel industry
Betriebliches Informationssystem
5
Beziehungsmarketing
5
Business intelligence system
5
Customer service
5
Information technology
5
Informationstechnik
5
Kundenservice
5
Relationship marketing
5
Competitive advantage
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Hotellerie
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USA
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United States
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Wettbewerbsvorteil
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Consumer behaviour
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E-commerce
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Electronic Commerce
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Information management
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Informationsmanagement
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Konsumentenverhalten
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Managementinformationssystem
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Resource-based view
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Ressourcenorientierter Ansatz
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Virtual reality
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Virtuelle Realität
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Affordance
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Betriebsnachrichtenwesen
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Big Data
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Customer satisfaction
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Customer value
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Data Mining
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Data mining
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Dataset
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Dienstleistungsqualität
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Digital Data Genesis
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Digital Data Stream Readiness Index
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Digital resources
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Digitalisierung
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Digitization
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Effective use
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English
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Piccoli, Gabriele
4
Grün, Bettina
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Lloyd, Russell
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Lui, Tsz-Wai
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Cornell hospitality quarterly : CQ
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
The Cornell School of hotel administration handbook of applied hospitality strategy
1
Tourism management : research, policies, practice
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ECONIS (ZBW)
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Information technology in hotel management : a framework for evaluating the sustainability of IT-dependent competitive advantage
Piccoli, Gabriele
- In:
The Cornell School of hotel administration handbook of …
,
(pp. 273-289)
.
2010
Persistent link: https://www.econbiz.de/10008667135
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2
Strategic impacts of IT-enabled consumer power : insight from Internet distribution in the US lodging industry
Piccoli, Gabriele
;
Lloyd, Russell
- In:
Information & management : the internat. journal of …
47
(
2010
)
7/8
,
pp. 333-340
Persistent link: https://www.econbiz.de/10008797093
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3
Information technology in hotel management : a framework for evaluating the sustainability of IT-dependent competitive advantage
Piccoli, Gabriele
- In:
Cornell hospitality quarterly : CQ
49
(
2008
)
3
,
pp. 282-296
Persistent link: https://www.econbiz.de/10003751614
Saved in:
4
The impact of IT-enabled customer service systems on service personalization, customer service perceptions, and hotel performance
Piccoli, Gabriele
;
Lui, Tsz-Wai
;
Grün, Bettina
- In:
Tourism management : research, policies, practice
59
(
2017
),
pp. 349-362
Persistent link: https://www.econbiz.de/10011642837
Saved in:
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