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Promoting service-oriented organizational citizenship behaviors in hotels : the role of high-performance human resource practices and organizational social climates
Tang, Ta-wei; Tang, Ya-yun - In: International journal of hospitality management 31 (2012) 3, pp. 885-895
Persistent link: https://www.econbiz.de/10009544281
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Developing service innovation capability in the hotel industry
Tang, Ta-wei; Wang, Michael Chih-hung; Tang, Ya-yun - In: Service business 9 (2015) 1, pp. 97-113
Persistent link: https://www.econbiz.de/10011296089
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Should a lower-price service offer a full-satisfaction guarantee?
Wong, Jehn-yih; Tsaur, Sheng-hshiung; Wang, Chih-hung - In: The service industries journal 29 (2009) 9/10, pp. 1261-1272
Persistent link: https://www.econbiz.de/10003914873
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The impacts of brand personality and self-congruity on consumers' intention to stay in a hotel : does consumer affinity matter?
Tsaur, Sheng-Hshiung; Hsu, Fu-Sung; Ching, Hsiao-Wei - In: Journal of hospitality and tourism insights 6 (2023) 1, pp. 246-262
Persistent link: https://www.econbiz.de/10013536110
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Employee resilience and mentoring functions as moderators of the relationship between workplace hazing and affective organizational commitment
Zong, Yuanyuan; Tsaur, Sheng-Hshiung - In: International journal of hospitality management 114 (2023), pp. 1-9
Persistent link: https://www.econbiz.de/10014439939