In this paper, the diversity of job characteristics and wage gaps in the Spanish hotel industry due to different employer size have been studied. A labour market in which wages depend on employer size means the characteristics of the same job differs between firms. In the hotel industry the data...

The article assesses the power of institutional organization theory in explaining enterprise adaptation in post-socialism. Empirical analysis of the hotel sector in St. Petersburg, Russia, shows that industry-level isomorphic forces are not at work during economic transition. Combined with...

Customer relationship management (CRM) has a growing popularity and is becoming one of the hottest academic and practical topics in the business field. In fact, due to the competitive environment, CRM is crucial and has become a niche for firm performance. However, there is limited research that...

Most tourism theoreticians and practitioners agree that small hotels present one of the most vital segments of accommodation facilities arguing that they are able to react more promptly and effectively to market changes and capable of offering high-quality, differentiated and personalized...

In order to be successful in the market it is not sufficient to attract new customers managers must concentrate on retaining existing customers implementing effective policies of customer satisfaction and loyalty. In hotel industry customer satisfaction is largely hooked upon service quality. A...

This research examines the question of how an environmentally pro-active hotel can gain competitive distinction by way of 'green' branding. It demonstrates that not all green branding options are created equal. The two most widely recognized options, unilateral commitments and participation in...

In the present paper it will be pointed out that entrepreneurial caliber plays an important role in the occupancy rate of the hotel industry. The contribution of this paper is that it enables researchers to evaluate the impact of an estimate of entrepreneurial caliber on hotel industry...

This case study analyses characteristics of the implementation of environmental strategies in hotels. Results were found to be highly variable between hotels. They also highlight the need for greater momentum for this new type of business model. For the development of this research, a...

In the present paper an empirical analysis will point out that the average hotel size has a positive impact on economic growth only in southern Europe. In the Northern Europe the opposite takes place. The sample covers most EU. Data are taken from Eurostat. The elaboration of these panel data is...

Purpose – Competitive environment and numerous stakeholders’ pressures are forcing hotels to comply their operations with the principles of sustainable development, especially in the field of environmental responsibility. Therefore, more and more of them incorporate environmental objectives...