Customer relationship management (CRM) has a growing popularity and is becoming one of the hottest academic and practical topics in the business field. In fact, due to the competitive environment, CRM is crucial and has become a niche for firm performance. However, there is limited research that...

In this paper, the diversity of job characteristics and wage gaps in the Spanish hotel industry due to different employer size have been studied. A labour market in which wages depend on employer size means the characteristics of the same job differs between firms. In the hotel industry the data...

The article assesses the power of institutional organization theory in explaining enterprise adaptation in post-socialism. Empirical analysis of the hotel sector in St. Petersburg, Russia, shows that industry-level isomorphic forces are not at work during economic transition. Combined with...

Istria is often mentioned as one of the most developed tourist regions of Croatia. In order to recognize its significance in the Croatian and international tourism markets this research compares performance of Istrian hoteliers with those of domestic and foreign competitors. The other purpose of...

Hotel firms can enhance their performance by accessing external resources through their inter-personal and inter-organizational ties. However, neither has a repertory been compiled of relevant external resources in the sector, nor are appropriate diagnostic and analytical tools available to...

The macroeconomic context is an extremely important factor for the growth and development of companies, and for the hotel sector, being expected that the performance of hotel companies should be strongly dependent on the conditions and the macroeconomic environment where they are inserted. Using...

The key role played by public information in market economies is paramount. Yet, investigation on how prices are affected is hindered by intricate endogeneity and parametrization issues. This paper contributes to the literature by identifying and studying a case where public information is...

The core objective of this paper is to determine the level of online dialogue in social media between the tourist industry leaders and their customers. This study applies sequential explanatory industry-representative comparison with statistical and qualitative analysis of online word-of-mouth...

The tourism worldwide is continuously making high development ascent and the same is a result of the expansion in the hotel industry. About that is very remarkable the improvement of the working processes, i.e. the quality of the service, but also the construction of numerous new facilities,...

The first aim of this paper is to analyse the main tendencies in employment and regional labour productivity in the Spanish hospitality sector in the period 1987-2004. A second purpose is to analyse the main determinants of sectoral labour productivity. The estimation of an augmented production...