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A social exchange perspective of the individual guanxi network : evidence from Malaysian-Chinese employees

Ahmed, Ishfaq; Wan Khairuzzaman Wan Ismail; Salmiah … - In: Chinese management studies : CMS 7 (2013) 1, pp. 127-140

Persistent link: https://www.econbiz.de/10009752684

Individual guanxi network and social exchange relations : an evidence from Malaysian hotel industry

Ahmed, Ishfaq; Wan Khairuzzaman Wan Ismail; Salmiah … - In: International journal of Chinese culture and management … 3 (2013) 3, pp. 254-267

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The structural relationship between TQM, employee satisfaction and hotel performance

Amin, Muslim; Aldakhil, Abdullah Mohamed; Wu, Chengzhong; … - In: International journal of contemporary hospitality management 29 (2017) 4, pp. 1256-1278

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Customer relationship management (people, process and technology) and organisational culture in hotels : which traits matter?

Rahimi, Roya - In: International journal of contemporary hospitality management 29 (2017) 5, pp. 1380-1402

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Organizational culture and customer relationship management : a simple linear regression analysis

Rahimi, Roya - In: Journal of hospitality marketing & management 26 (2017) 4, pp. 443-449

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Implementing Customer Relationship Management (CRM) in hotel industry from organizational culture perspective : case of a chain hotel in the UK

Rahimi, Roya; Gunlu, Ebru - In: International journal of contemporary hospitality management 28 (2016) 1, pp. 89-112

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Impact of customer relationship management on customer satisfaction : the case of a budget hotel chain

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Unraveling the diverse nature of service quality in a sharing economy : a social exchange theory perspective of Airbnb accommodation

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Implementing Customer Relationship Management (CRM) in hotel industry from organizational culture perspective

Rahimi, Roya; Gunlu, Ebru - In: International Journal of Contemporary Hospitality Management 28 (2016) 1, pp. 89-112

Purpose The purpose of this research is to empirically investigate the impact of organizational culture on implementing customer relationship management (CRM) in the hotel industry. Design/methodology/approach The research is conducted with a quantitative approach and a questionnaire adapted...

Persistent link: https://www.econbiz.de/10014764096

Customer relationship management (people, process and technology) and organisational culture in hotels

Rahimi, Roya - In: International Journal of Contemporary Hospitality Management 29 (2017) 5, pp. 1380-1402

Purpose The purpose of this study is to examine the impact of four organisational cultural traits of adaptability, consistency, involvement and mission on the three components of customer relationship management (CRM), namely, people, process and technology, in the context of the hotel industry....

Persistent link: https://www.econbiz.de/10014765006