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~subject:"Hotel industry"
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Hotel industry
Hotellerie
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Dienstleistungsqualität
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Internet
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Service quality
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Viral marketing
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Virales Marketing
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Australia
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Australien
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Beschwerdemanagement
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Complaint management
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Confidence
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Consumer Generated Communication
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Consumer behaviour
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Corporate culture
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Customer satisfaction
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Dienstleistungssektor
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Electronic Word of Mouth
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Firm performance
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Hospitality
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Hospitality Management
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Human Resource Management
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Knowledge-intensive industry
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Konsumentenverhalten
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Kundenzufriedenheit
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Online Complaints
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Online Reviews
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Performance management
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Performance-Management
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Personalisierung
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Personalization
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Personalmanagement
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Service Failure
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Service industry
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Social Web
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Social web
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Tourism Management
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Browning, Victoria
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Sparks, Beverley
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So, Kevin Kam Fung
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Journal of hospitality marketing & management
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Journal of travel and tourism marketing
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Tourism management : research, policies, practice
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ECONIS (ZBW)
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Complaining in cyberspace : the motives and forms of hotel guests' complaints online
Sparks, Beverley
;
Browning, Victoria
- In:
Journal of hospitality marketing & management
19
(
2010
)
7
,
pp. 797-818
Persistent link: https://www.econbiz.de/10008701698
Saved in:
2
The influence of online reviews on consumers' attributions of service quality and control for service standards in hotels
Browning, Victoria
;
So, Kevin Kam Fung
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
30
(
2013
)
1/2
,
pp. 23-40
Persistent link: https://www.econbiz.de/10009744655
Saved in:
3
The impact of online review on hotel booking intentions and perceptions of trust
Sparks, Beverley
;
Browning, Victoria
- In:
Tourism management : research, policies, practice
32
(
2011
)
6
,
pp. 1310-1323
Persistent link: https://www.econbiz.de/10009270717
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