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~subject:"Hotel industry"
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Hotel industry
Service quality
21,613
Dienstleistungsqualität
20,697
Customer satisfaction
6,686
Kundenzufriedenheit
6,470
Consumer behaviour
4,758
Konsumentenverhalten
4,695
Relationship marketing
4,437
Beziehungsmarketing
4,397
Qualitätsmanagement
2,627
Quality management
2,588
Wirtschaftsprüfung
2,472
Financial audit
2,470
Krankenhaus
2,106
Hospital
2,098
Health care
1,698
Gesundheitsversorgung
1,611
USA
1,428
United States
1,406
Gesundheitswesen
1,306
Health care system
1,287
Product quality
1,213
Produktqualität
1,201
service quality
1,187
Customer service
1,173
Theorie
1,139
Theory
1,137
Kundenservice
1,115
Dienstleistungssektor
1,047
Service industry
1,045
Germany
948
Deutschland
945
Loyalty
834
Hotellerie
806
Beschwerdemanagement
805
Complaint management
805
Online retailing
737
Online-Handel
737
E-commerce
732
Electronic Commerce
732
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Online availability
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Undetermined
396
Free
97
Type of publication
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Article
730
Book / Working Paper
78
Type of publication (narrower categories)
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Article in journal
700
Aufsatz in Zeitschrift
700
Aufsatz im Buch
28
Book section
28
Case study
9
Fallstudie
9
Hochschulschrift
8
Thesis
8
Conference paper
4
Graue Literatur
4
Konferenzbeitrag
4
Non-commercial literature
4
Arbeitspapier
3
Bibliografie enthalten
3
Bibliography included
3
Working Paper
3
Aufsatzsammlung
2
Collection of articles of several authors
1
Reprint
1
Sammelwerk
1
Systematic review
1
research-article
1
Übersichtsarbeit
1
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English
790
German
16
French
1
Undetermined
1
Author
All
Han, Heesup
17
Karatepe, Osman M.
8
Sparks, Beverley
8
Torres, Edwin N.
8
Shahin, Arash
7
Dabestani, Reza
6
Kim, Woo Gon
6
Law, Chun Hung Roberts
6
Qu, Hailin
6
Caber, Meltem
5
Shirouyehzad, Hadi
5
Albayrak, Tahir
4
Ali, Faizan
4
Amin, Muslim
4
Assaker, Guy
4
Butters, R. Andrew
4
Cobanoglu, Cihan
4
Daskin, Mustafa
4
Dedeoğlu, Bekir Bora
4
Gil Saura, Irene
4
Hubbard, Thomas N.
4
Hung, Kam
4
Kim, Jinkyung Jenny
4
Lehto, Xinran Y.
4
Mattila, Anna S.
4
Park, Jungkun
4
So, Kevin Kam Fung
4
Xu, Xun
4
Ariffin, Ahmad Azmi M.
3
Cham Tat Huei
3
Chen, Chiang-ming
3
Chen, Yong
3
Choi, Hyeyoon
3
Fong, Lawrence Hoc Nang
3
Fongsuwan, Wanno
3
Fu, Xiaoxiao
3
Gao, Baojun
3
Grobelna, Aleksandra
3
Huan, Tzung-cheng
3
Jani, Dev
3
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National Bureau of Economic Research
2
Books on Demand GmbH <Norderstedt>
1
Great Britain / Dept. of Employment
1
United States / Bureau of the Census
1
University College London / Department of Economics
1
Published in...
All
International journal of hospitality management
131
International journal of contemporary hospitality management
55
Journal of hospitality marketing & management
49
Tourism management : research, policies, practice
41
Journal of travel and tourism marketing
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
19
The service industries journal
15
Tourism management perspectives : TMP
13
Tourism analysis : an interdisciplinary tourism & hospitality journal
11
Tourism economics : the business and finance of tourism and recreation
11
Journal of retailing and consumer services
9
Journal of hospitality and tourism insights
8
International journal of leisure and tourism marketing : IJLTM
7
Journal of vacation marketing : an international journal
7
Enlightening tourism : ET ; a pathmaking journal
6
International journal of services, economics and management
6
Journal for global business advancement : JGBA
6
Administrative Sciences : open access journal
5
Global business and finance review
5
International journal of productivity and quality management : IJPQM
5
International journal of services and operations management : IJSOM
5
The Cornell hospitality quarterly
5
The journal of services marketing
5
Total quality management & business excellence
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Tourism and hospitality research : THR
5
Tourism and hospitality research : the surrey quarterly review
5
Acta Universitatis Danubius / Oeconomica
4
Amfiteatru economic : an economic and business research periodical
4
International journal of quality & reliability management
4
Inventi impact: service sector
4
Journal of business research : JBR
4
Journal of vacation marketing
4
Service business
4
Tourism review : the official journal of the AIEST
4
Economic research
3
European research studies
3
International journal of business and economics
3
International journal of business information systems : IJBIS
3
International journal of services and operations management
3
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ECONIS (ZBW)
806
RePEc
1
Other ZBW resources
1
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1
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808
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date (oldest first)
1
Hotel service recovery and service quality : influences of corporate image and generational differences in the relationship between customer satisfaction and
loyalty
Cheng Boon Liat
;
Shaheen Mansori
;
Gan, Ching Chuan
; …
- In:
Journal of global marketing
30
(
2017
)
1
,
pp. 42-51
Persistent link: https://www.econbiz.de/10011779381
Saved in:
2
Investigating the effect of a hotel's physical environment on customers' pleasure, satisfaction,
loyalty
and behavioural intentions : a conceptual framework
Suwanamas, Chayuth
;
Trimetsoontorn, Jirasek
;
Fongsuwan, …
- In:
Journal for global business advancement : JGBA
8
(
2015
)
3
,
pp. 283-304
Persistent link: https://www.econbiz.de/10011535922
Saved in:
3
Posttrip behavioral differences between first-time and repeat guests : a two-phase study in a hospitality setting
Kim, Mi Ran
;
Knutson, Bonnie J.
;
Vogt, Christine
- In:
Journal of hospitality marketing & management
23
(
2014
)
7/8
,
pp. 722-745
Persistent link: https://www.econbiz.de/10010473498
Saved in:
4
Loyalty
runs deeper than thread count : an exploratory study of gay guest preferences and hotelier perceptions
Berezan, Orie
;
Raab, Carola
;
Krishen, Anjala S.
;
Love, …
- In:
Journal of travel and tourism marketing
32
(
2015
)
7/8
,
pp. 1034-1050
Persistent link: https://www.econbiz.de/10011409863
Saved in:
5
Applying expanded servicescape to the hotel industry
Lee, Seonjeong
;
Chuang, Ning-Kuang
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
4
,
pp. 771-796
Persistent link: https://www.econbiz.de/10013171233
Saved in:
6
Examining an integrated model of green image, perceived quality, satisfaction, trust, and
loyalty
in upscale hotels
Assaker, Guy
;
O'Connor, Peter
;
El Haddad, Rania
- In:
Journal of hospitality marketing & management
29
(
2020
)
8
,
pp. 934-955
Persistent link: https://www.econbiz.de/10012384382
Saved in:
7
Impact of hotel service quality on the
loyalty
of customers
Jasinskas, Edmundas
;
Štreimikienė, Dalia
;
Svagzdiene, …
- In:
Economic research
29
(
2016
)
1
,
pp. 559-572
Persistent link: https://www.econbiz.de/10012221720
Saved in:
8
Effects of customer experience in engaging in hotels' CSR activities on brand relationship quality and behavioural intention
Lo, Ada
- In:
Journal of travel and tourism marketing
37
(
2020
)
2
,
pp. 185-199
Persistent link: https://www.econbiz.de/10012289316
Saved in:
9
Corporate social responsibility (CSR) and customer
loyalty
in the hotel industry : a cross-country study
Latif, Khawaja Fawad
;
Pérez, Andrea
;
Sahibzada, Umar Farooq
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012293766
Saved in:
10
Service marketing mix strategy and service
loyalty
towards hotel's success
Ekawati, Ni Wayan
;
Yasa, Ni Nyoman Kerti
- In:
Global business and finance review
23
(
2018
)
1
,
pp. 63-74
Persistent link: https://www.econbiz.de/10011849914
Saved in:
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