Purpose – Nepotism is an old social phenomenon that exists in many societies. It was associated with the human need to secure the requirements of their life and improve their social life. Nepotism is the practice between those with control of favoring relatives or friends, by providing them...

Despite there are many tourism and hospitality organizations, it might be confusing for tourists to choose one over others. Studying the impact of viral marketing on choosing tourism and hospitality organizations is vital. In Egypt, the development of tourism and hospitality industry is vital...

This paper aims to understand the impact of e-Service Quality Management (e-SQM) in hotels on British tourists’ satisfaction. E-SQM and tourist satisfaction are vital concepts that hotels must understand to achieve a competitive advantage. This paper provides a broad-based analysis which will...