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Activity outsourcing and competitive strategy in the hotel industry : the moderator role of asset specificity
Espino-Rodríguez, Tomás F.; Lai, Pei-Chun - In: International journal of hospitality management 42 (2014), pp. 9-19
Persistent link: https://www.econbiz.de/10010410817
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Risks and benefits of outsourcing hotel operations : a comparison between Scotland and Taiwan
Espino-Rodríguez, Tomás F.; Lai, Pei-Chun; Baum, Tom - In: Tourism economics : the business and finance of tourism … 18 (2012) 1, pp. 95-120
Persistent link: https://www.econbiz.de/10009518248
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Do relational norms matter in outsourcing relationships? : lesson learned from hotel sectors
Lai, Pei-Chun; Espino-Rodríguez, Tomás F.; Baum, Tom - In: Tourism economics : the business and finance of tourism … 25 (2019) 2, pp. 189-212
Persistent link: https://www.econbiz.de/10011986367
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Understanding homophily of service failure within the hotel guest cycle : applying NLP-aspect-based sentiment analysis to the hospitality industry
Sann, Raksmey; Lai, Pei-Chun - In: International journal of hospitality management 91 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012389792