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~subject:"Hotellerie"
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Hotellerie
Service quality
21,605
Dienstleistungsqualität
20,854
Customer satisfaction
15,419
Kundenzufriedenheit
13,835
Dienstleistungssektor
12,402
Service industry
11,395
Consumer behaviour
8,225
Konsumentenverhalten
8,033
Relationship marketing
7,279
Beziehungsmarketing
7,229
Gastronomie
3,297
Gastgewerbe
3,220
Restaurant industry
3,151
Deutschland
3,092
USA
3,022
Hospitality industry
3,017
Qualitätsmanagement
2,977
United States
2,921
Quality management
2,905
Germany
2,756
Wirtschaftsprüfung
2,512
Financial audit
2,506
Krankenhaus
2,421
Hospital
2,405
Theorie
2,375
Theory
2,330
Innovation
1,885
Tourismuswirtschaft
1,705
Tourism industry
1,704
Health care
1,656
Gesundheitsversorgung
1,618
India
1,612
Dienstleistung
1,575
Customer service
1,571
Indien
1,570
Hotel industry
1,517
Tourism
1,480
Kundenservice
1,468
Industrie
1,465
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Han, Heesup
26
Karatepe, Osman M.
14
Hänssler, Karl Heinz
12
Law, Chun Hung Roberts
12
Kim, Woo Gon
10
Mattila, Anna S.
9
Sparks, Beverley
9
Shahin, Arash
8
Torres, Edwin N.
8
Cobanoglu, Cihan
7
Dabestani, Reza
7
Hyun, Sunghyup Sean
7
Kim, Jinkyung Jenny
7
Qu, Hailin
7
Ali, Faizan
6
Lehto, Xinran Y.
6
Mody, Makarand Amrish
6
Prayag, Girish
6
Shirouyehzad, Hadi
6
So, Kevin Kam Fung
6
Yu, Jongsik
6
Amin, Muslim
5
Butters, R. Andrew
5
Caber, Meltem
5
Grobelna, Aleksandra
5
Hubbard, Thomas N.
5
Höchsmann, Frank
5
Jung, Hyo Sun
5
Lee, Jin-soo
5
Lee, Seoki
5
Line, Nathaniel D.
5
Suess, Courtney
5
Xu, Xun
5
Yoon, Hye Hyun
5
Albayrak, Tahir
4
Ariffin, Ahmad Azmi M.
4
Assaker, Guy
4
Back, Ki-Joon
4
Brochado, Ana
4
Chen, Po-Ju
4
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Books on Demand GmbH <Norderstedt>
5
De Gruyter Oldenbourg
4
International Labour Office
4
Frankreich / Section des Questions Economiques
3
ATOUT France <Paris>
2
Deutscher Hotel- und Gaststättenverband
2
Deutsches Wirtschaftswissenschaftliches Institut für Fremdenverkehr
2
Devlet İstatistik Enstitüsü
2
Internationale Arbeitsorganisation
2
National Bureau of Economic Research
2
Philippinen / National Statistics Office
2
Thüringen / Landesregierung
2
Asher Joel Advertising
1
Australian Bureau of Statistics
1
Canada / Dept. of Manpower and Immigration / Program Development Service / Research Branch
1
Cornell University / School of Hotel Administration
1
Department of Statistics
1
Economic Development Committee for the Hotel and Catering Industry
1
Frankreich / Ministère du Tourisme
1
Great Britain / Commission on Industrial Relations
1
Great Britain / Dept. of Employment
1
Hong Kong / Census and Statistics Dept
1
Instituto Nacional de Estadística, Geografía e Informática <México>
1
International Labour Organisation
1
Internationale Arbeitsorganisation / Sectoral Activities Programme
1
Internationale Unternehmertage für Hotellerie und Gastronomie <1999, Marienbad>
1
Maharashtra, India (State) / Minimum Wages Committee for Employment in any Residential Hotel, Restaurant, or Eating House
1
Matthaes Verlag GmbH
1
Mexiko / Dirección General de Empleo
1
Mižnarodna naukovo-praktyčna konferencija "Turystyčnyj, hotelʹnyj i restorannyj biznes: innovaciï ta trendy" <2016, Kiew>
1
Mižnarodnaja Naukovaja Konferencija "Turystyčnyj ta Hotelʹno-Restorannyj Biznes v Ukraïni: Problemy Rozvytku ta Rehuljuvannja" <3, 2012, Tscherkassy>
1
Nomos Verlagsgesellschaft
1
Pakistan / Planning, Development and Research Wing
1
Rossijskij ėkonomičeskij universitet imeni G. V. Plechanova
1
Schweizerische Gesellschaft für Hotelkredit
1
Südkorea / Tong gye cheong
1
Tourism Division
1
Tripartite Meeting on the Human Resources Development, Employment and Globalization in the Hotel, Catering and Tourism Sector <2001, Genf>
1
Uni-Edition GmbH
1
United States / Bureau of the Census
1
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Published in...
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International journal of hospitality management
220
International journal of contemporary hospitality management
96
Journal of hospitality marketing & management
69
Tourism management : research, policies, practice
63
Journal of travel and tourism marketing
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Tourism management perspectives : TMP
25
Journal of hospitality and tourism insights
23
Tourism economics : the business and finance of tourism and recreation
22
The service industries journal
18
Tourism analysis : an interdisciplinary tourism & hospitality journal
13
Tourism and hospitality research : the surrey quarterly review
13
Journal of retailing and consumer services
12
Tourism and hospitality research : THR
11
International journal of leisure and tourism marketing : IJLTM
10
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
The Cornell hospitality quarterly
9
Administrative Sciences : open access journal
8
Journal of business research : JBR
8
Journal of vacation marketing : an international journal
8
Service business
8
Enlightening tourism : ET ; a pathmaking journal
7
Global business and finance review
7
International journal of productivity and quality management : IJPQM
7
International journal of services and operations management : IJSOM
7
Journal for global business advancement : JGBA
7
Journal of Islamic marketing
7
Journal of revenue and pricing management
7
The journal of services marketing
7
Tourism review : the official journal of the AIEST
7
Acta Universitatis Danubius / Oeconomica
6
Economic research
6
International journal of revenue management : IJRM
6
International journal of services, economics and management
6
Journal of vacation marketing
6
Amfiteatru economic : an economic and business research periodical
5
Cogent business & management
5
Information technology & tourism
5
International journal of business and economics
5
Inventi impact: service sector
5
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Source
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ECONIS (ZBW)
1,511
USB Cologne (EcoSocSci)
2
EconStor
1
OLC EcoSci
1
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1
Evaluation of customer satisfaction attributes on hospitality services
Otoo, Frank Nana Kweku
;
Kaur, Manpreet
;
Ameyaw, Godfred …
-
2022
Persistent link: https://www.econbiz.de/10013407364
Saved in:
2
Customer and employee incivility and its causal effects in the hospitality industry
Torres, Edwin N.
;
Van Niekerk, Mathilda
;
Orlowski, Marissa
- In:
Journal of hospitality marketing & management
26
(
2017
)
1
,
pp. 48-66
Persistent link: https://www.econbiz.de/10011669662
Saved in:
3
Impact of hotel attributes, service quality and brand image on customer satisfaction among diners at a fine dine restaurant : evidence from India
Rai, Hithesh
;
Prabhu, H. Mahesh
- In:
International journal of business excellence : IJBEX
26
(
2022
)
4
,
pp. 425-437
Persistent link: https://www.econbiz.de/10013198315
Saved in:
4
The moderating role of service innovation on the relationship between customer satisfaction and customer value : a case of 3-star hotels in Jakarta
Sukwadi, Ronald
- In:
International journal of services, economics and management
8
(
2017
)
1/2
,
pp. 18-34
Persistent link: https://www.econbiz.de/10011892259
Saved in:
5
The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan
;
Boon Liat Cheng
;
Cham Tat Huei
;
Yi, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
Saved in:
6
The impact of using kiosk on enterprise systems in service industry
Chen, Jengchung V.
;
Yen, David
;
Dunk, Kimberly
; …
- In:
Enterprise information systems
9
(
2015
)
7/8
,
pp. 835-860
Persistent link: https://www.econbiz.de/10011389972
Saved in:
7
Analysing the satisfaction of halal restaurant guests through online ratings on TripAdvisor
Tepavčević, Jelena
;
Bradić, Milan
;
Luković, Slobodan
- In:
Bizinfo (Blace) : časopis iz oblasti ekonomije …
12
(
2021
)
1
,
pp. 1-13
Persistent link: https://www.econbiz.de/10012615877
Saved in:
8
Strategic target customers of food and beverage offerings in full-service hotels : outside-hotel customers
Mun, Sung Gyun
;
Park, Eunhye Olivia
;
Woo, Linda
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013185230
Saved in:
9
Measuring delightful customer experiences : the validation and testing of a customer delight scale along with its antecedents and effects
Torres, Edwin N.
;
Zhang, Tingting
;
Ronzoni, Giulio
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012241921
Saved in:
10
The role of servicescape in hotel buffet restaurant
Lap-Kwong D.
- In:
Inventi impact: service sector
(
2018
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10012145691
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