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Consumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfaction
Ekinci, Yuksel; Dawes, Philip L. - In: The service industries journal 29 (2009) 3/4, pp. 503-521
Persistent link: https://www.econbiz.de/10003870676
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Do online hotel rating schemes influence booking behaviors?
Casaló, Luis V.; Flavián Blanco, Carlos; Guinalíu, Miguel - In: International journal of hospitality management 49 (2015), pp. 28-36
Persistent link: https://www.econbiz.de/10011377610
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Evolving effects of COVID-19 safety precaution expectations, risk avoidance, and socio-demographics factors on customer hesitation toward patronizing restaurants and hotels
Chi, Christina G.; Ekinci, Yuksel; Ramkissoon, Haywantee; … - In: Journal of hospitality marketing & management 31 (2022) 4, pp. 396-412
Persistent link: https://www.econbiz.de/10013177439
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Impact of market orientation, organizational learning​ and market conditions on small and medium-size hospitality enterprises
Azilah Kasim; Ekinci, Yuksel; Altinay, Levent; Kashif … - In: Journal of hospitality marketing & management 27 (2018) 7, pp. 855-875
Persistent link: https://www.econbiz.de/10011957274