Purpose – This paper aims to clarify the meaning of empowerment concept and determine its role in the HRM …‐performance linkage. Design/methodology/approach – A survey of 211 customer‐contact employees at 30 upscale hotels in Lithuania was … conducted to study organisational empowerment, as a bundle of HRM activities, and its association with employee attitudes and …

observation on a “luxury” hotel in a major city in England. Finally, evaluates current approaches to “empowerment” in the hotel … employees are misdirected, since they have a mistaken and simplistic conception of the nature of empowerment.  …

staff and temporary staff, are made to feel part of the empowerment process. Originality/value – The paper highlights the …

Evidence to date shows a divergence in the methods and approaches used by companies to introduce empowerment and indeed … organisations to “dive in at the deep end”, wanting to experience the benefits of empowerment without perhaps stopping to consider …‐introduce empowerment, a previous attempt having failed. It provides an insight into differing perceptions of the meaning of empowerment …

In recent years, organizations have identified the benefits of employee empowerment programs: empowered employees are … empowerment program. Management acknowledged that achieving an empowered workplace was a long‐term initiative requiring continued … hotel’s employees and customers. A program was designed and was tailored to the hotel’s culture and work environment. An …

service work suggests, most hotel workers place great value on scope and autonomy in a job; it was expected they would show …

was taken from randomly selected hotels operating in different regions of Uttarakhand, India. The findings suggest that …