This study looks at the experience of integrated urban upgrading in a low-income neighborhood of Salvador, Bahia, Brazil. Infrastructure and social investments have been made in the community through a government program, with community participation playing a major role in the design and...

Using data from the 2010 Life in Transition Survey, this paper examines the levels of citizens'satisfaction with public service delivery in Europe and Central Asia and identifies some factors that may help explain variation in utilization and levels of satisfaction with service delivery. It...

Social funds represent a diverse universe of World Bank projects. Social funds are defined as agencies or programs that channel grants to communities for small scale development projects. Social funds typically finance some mixture of socio economic infrastructure (e.g. building or...

The social protection (SP) portfolio includes a number of operations that are focused on improving service delivery across a broad range of social services. These service delivery goals are typically oriented to improving access to and quality of social services, usually as part of broader...

Social Safety Nets (SSN) are defined as non?contributory transfer programs targeted to the poor or those vulnerable to poverty and shocks. About half of World Bank social protection projects in the reviewed cohort are SSN. They are mostly non?emergency investment operations with a higher...

This report studies the social protection for migrants from the Pacific Islands in their host countries of Australia and New Zealand. The report focuses on the access for migrants to social services in the host countries and provisions for the portability of entitlements, particularly...

This paper proposes two measures for assessing the impact of interventions on the lives of disabled people, the Activity Limitation Score (ALS) and the Participation restriction Score (PRS). These measures are closely linked to the World Health Organization's (WHO's) International Classification...

This paper exploits heterogeneity in program exposure to evaluate the effectiveness of a supplementary feeding program implemented in the wake of the 1997-1998 economic crises in Indonesia. The explicit aim of the program was to protect the nutritional status of infants and young children from...

Seguro Popular was introduced in 2002 to provide health insurance to the 50 million Mexicans without Social Security. This paper tests whether the program has had unintended consequences, distorting workers'incentives to operate in the informal sector. The analysis examines the impact of Seguro...

The association between hygiene, sanitation, and health is well documented, yet thousands of children die each year from exposure to contaminated fecal matter. At the same time, evidence on the effectiveness of at-scale behavior change interventions to improve sanitation and hygiene practices is...