This study tests the argument that human resource management in hotels enhances service-recovery performance and job satisfaction through empowering front-line employees to respond to service failures. After an initial phase of qualitative interviewing, dyadic data were gathered through a...

This study examines the effect of collectivism and humane orientation, as organizational culture dimensions, upon employees' organizational commitment and job satisfaction. A survey to 649 white collar workers from 78 organizations was run in Greece during the crisis and data were analyzed with...

The paper attempts to explore the differences concerning the level of commitment and work satisfaction between medical and non-medical personnel as well as between male and female employees of the private hospitals in the state of Manipur (India). The study analyses the data with independent...